Genesys Cloud - Main

Hello Shubham,

It looks like you have the queueID dimension under the evaluationsFilter, but it should be a segmentFilter

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
------------------------------

Hello @Samuel Jillard,
I tried this but it didn't worked.

------------------------------
Shubham Bhosale
------------------------------


Original Message:
Sent: 12-04-2025 09:29
From: Samuel Jillard
Subject: Export Recordings to S3 based on queueid

Hello Shubham,

It looks like you have the queueID dimension under the evaluationsFilter, but it should be a segmentFilter

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

It should work if you set the query like this
curl -X POST 'https://api.aps1.pure.cloud/api/v2/recording/jobs' \
  -H 'Authorization: Bearer <REDACTED>' \
  -H 'Content-Type: application/json' \
  --data-raw '{
    "action": "EXPORT",
    "actionDate": "2025-12-04T11:52:00.000Z",
    "integrationId": "testid123",
    "includeScreenRecordings": false,
    "conversationQuery": {
      "order": "asc",
      "orderBy": "conversationStart",
      "interval": "2025-08-31T18:30:00.000Z/2025-09-02T18:30:00.000Z",
      "segmentFilters": [
        {
          "type": "and",
          "clauses": [
            {
              "type": "and",
              "predicates": [
                { "type": "dimension", "dimension": "queueId", "operator": "matches", "value": "1234567890" }
              ]
            }
          ]
        }
      ]
    }
  }'

Hello @Samuel Jillard,
I tried this but it didn't worked.

------------------------------
Shubham Bhosale


Original Message:
Sent: 12-04-2025 09:29
From: Samuel Jillard
Subject: Export Recordings to S3 based on queueid

Hello Shubham,

It looks like you have the queueID dimension under the evaluationsFilter, but it should be a segmentFilter

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

Hello @Samuel Jillard,
I tried this but it didn't worked.

------------------------------
Shubham Bhosale
------------------------------


Original Message:
Sent: 12-04-2025 09:29
From: Samuel Jillard
Subject: Export Recordings to S3 based on queueid

Hello Shubham,

It looks like you have the queueID dimension under the evaluationsFilter, but it should be a segmentFilter

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

Can you provide the updated query you used.  It doesn't seem to be finding any matching interactions in the conversation query part of the request.

Hello @Samuel Jillard,
I tried this but it didn't worked.

------------------------------
Shubham Bhosale


Original Message:
Sent: 12-04-2025 09:29
From: Samuel Jillard
Subject: Export Recordings to S3 based on queueid

Hello Shubham,

It looks like you have the queueID dimension under the evaluationsFilter, but it should be a segmentFilter

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

Hello, 
below provided is the request body i m using
{
  "action": "EXPORT",

 "integrationId": "testid123",
  "conversationQuery": {
    "order": "asc",
    "orderBy": "conversationStart",

 "interval": "2025-08-31T18:30:00.000Z/2025-09-02T18:30:00.000Z",
    "segmentFilters": [
      {
        "type": "and",
        "clauses": [
          {
            "type": "and",
            "predicates": [
              {
                "type": "dimension",
                "dimension": "queueId",
                "operator": "matches",
                "value": "1234567890"
              }
            ]
          }
        ]
      }
    ]
  },
  "actionDate": "2025-12-05T11:30:00.000Z",
  "includeScreenRecordings": false
}

Can you provide the updated query you used.  It doesn't seem to be finding any matching interactions in the conversation query part of the request.

Hello @Samuel Jillard,
I tried this but it didn't worked.

------------------------------
Shubham Bhosale


Original Message:
Sent: 12-04-2025 09:29
From: Samuel Jillard
Subject: Export Recordings to S3 based on queueid

Hello Shubham,

It looks like you have the queueID dimension under the evaluationsFilter, but it should be a segmentFilter

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

are you updating the QueueID to an actual queue etc

Hello, 
below provided is the request body i m using
{
  "action": "EXPORT",

 "integrationId": "testid123",
  "conversationQuery": {
    "order": "asc",
    "orderBy": "conversationStart",

 "interval": "2025-08-31T18:30:00.000Z/2025-09-02T18:30:00.000Z",
    "segmentFilters": [
      {
        "type": "and",
        "clauses": [
          {
            "type": "and",
            "predicates": [
              {
                "type": "dimension",
                "dimension": "queueId",
                "operator": "matches",
                "value": "1234567890"
              }
            ]
          }
        ]
      }
    ]
  },
  "actionDate": "2025-12-05T11:30:00.000Z",
  "includeScreenRecordings": false
}

Can you provide the updated query you used.  It doesn't seem to be finding any matching interactions in the conversation query part of the request.

Hello @Samuel Jillard,
I tried this but it didn't worked.

------------------------------
Shubham Bhosale


Original Message:
Sent: 12-04-2025 09:29
From: Samuel Jillard
Subject: Export Recordings to S3 based on queueid

Hello Shubham,

It looks like you have the queueID dimension under the evaluationsFilter, but it should be a segmentFilter

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

Yes, i am updating the queueid

are you updating the QueueID to an actual queue etc

Hello, 
below provided is the request body i m using
{
  "action": "EXPORT",

 "integrationId": "testid123",
  "conversationQuery": {
    "order": "asc",
    "orderBy": "conversationStart",

 "interval": "2025-08-31T18:30:00.000Z/2025-09-02T18:30:00.000Z",
    "segmentFilters": [
      {
        "type": "and",
        "clauses": [
          {
            "type": "and",
            "predicates": [
              {
                "type": "dimension",
                "dimension": "queueId",
                "operator": "matches",
                "value": "1234567890"
              }
            ]
          }
        ]
      }
    ]
  },
  "actionDate": "2025-12-05T11:30:00.000Z",
  "includeScreenRecordings": false
}

Can you provide the updated query you used.  It doesn't seem to be finding any matching interactions in the conversation query part of the request.

Hello @Samuel Jillard,
I tried this but it didn't worked.

------------------------------
Shubham Bhosale


Original Message:
Sent: 12-04-2025 09:29
From: Samuel Jillard
Subject: Export Recordings to S3 based on queueid

Hello Shubham,

It looks like you have the queueID dimension under the evaluationsFilter, but it should be a segmentFilter

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

Olá Shubham, tudo bem?

A exportação de gravações via Recording Jobs API realmente não permite filtrar por queueId.
Essa é uma limitação conhecida do endpoint POST /api/v2/recording/jobs, que só aceita filtros dentro de conversationQuery ou evaluationFilters, mas não processa queueId como filtro válido para gravações.

Você precisará antes, pegar os conversationID e submeter ao endpoint para criar uma batch e baixar as gravações quando estiverem disponíveis. Segue o link que ilustra essa sua necessidade: Download Recordings

Eu também precisei, no passado, baixar gravações específicas e foi nessa URL que me trouxe a solução.