Genesys Cloud - Main

Is there a maximum size or size range for how big a fax can be sent through G.Cloud?  

I ran tests and a 3MB/21 page file went through but a 2MB/120 page file did not go through. 

I've not been able to find anything in the Resource Center.

#PlatformAdministration
#Telephony

Biggest thing to remember is that Genesys Cloud only does t.30 or G.711 faxing, so there is no backup channel like t.38 provides.  Essentially, it is a G.711 phone call and ANY disruption can cause errors.  If you are getting that much through - congratulations.  I don't know of any real limits except if you have limits on call length on the trunk/carrier.  Also, with G.711, the receiving fax might have to have a large enough buffer to accept the entire fax before it starts printing.   I usually avoid GC for any real fax functions.

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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