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Hi Team,

I have a small feature request.

When we assign a skill to an analyst/agent, we can set the skill priority (like 5-star, 4-star, etc.). But later, there is no simple way to see those skill priorities unless we use APIs.

It would be great if Genesys could add this in a future update. For example, adding a Skill Priority column in Workforce Management → Agents (or anywhere similar) so we can easily view an agent's skill priorities from the UI.

This would save time and remove the need to use APIs just to check skill priorities.

Does anyone else have the same requirement?

#DataActions

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Atul Arya
Workforce Analyst

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Hi Atul,

i do not understand your case. It seems to be WEM related. But: There is a interface for checking the skills of an agent. Maybe you do not have the correct permissions to see this view.

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Christoph Domaschke
Produktmanager Kunden-Dialog-Center
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Greetings @ATUL ARYA - Check out these feature requests as I believe one or both capture the essence of your request. There you can add comments for your use case (or open your own new idea given your request applies more to the WFM views):

• List Members of Skills
• Include Skill Proficiency Rating in Performance Views (unfortunately marked as "will not implement")

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Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
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