Genesys Cloud - Main

Hi,

I've noticed that a lot of times, when you look at an interaction's timeline, or pull the interaction details using the API, flows are referenced by GUID.

Now, that's all well and good, but is there a relatively easy way to figure out which flow that ID points to? I can't see an API endpoint that takes a Flow ID, and a search i the UI doesn't reveal much...

Thoughts?

TIA
#ArchitectureandDesign
#PlatformAdministration

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------

https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-flows--flowId-



------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 12-12-2022 11:19
From: Paul Simpson
Subject: Finding a flow by ID

Hi,

I've noticed that a lot of times, when you look at an interaction's timeline, or pull the interaction details using the API, flows are referenced by GUID.

Now, that's all well and good, but is there a relatively easy way to figure out which flow that ID points to? I can't see an API endpoint that takes a Flow ID, and a search i the UI doesn't reveal much...

Thoughts?

TIA
#ArchitectureandDesign
#PlatformAdministration

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------

Thanks, Melissa!

Silly me was looking under "Flows" instead of "Architect" :-o

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------

Original Message:
Sent: 12-12-2022 11:24
From: Melissa Bailey
Subject: Finding a flow by ID

https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-flows--flowId-

/api/v2/flows/{flowId}

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 11:19
From: Paul Simpson
Subject: Finding a flow by ID

Hi,

I've noticed that a lot of times, when you look at an interaction's timeline, or pull the interaction details using the API, flows are referenced by GUID.

Now, that's all well and good, but is there a relatively easy way to figure out which flow that ID points to? I can't see an API endpoint that takes a Flow ID, and a search i the UI doesn't reveal much...

Thoughts?

TIA
#ArchitectureandDesign
#PlatformAdministration

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------

Sorry that is confusing.  The endpoints under the flows section are for analytics about flows.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 12-12-2022 13:08
From: Paul Simpson
Subject: Finding a flow by ID

Thanks, Melissa!

Silly me was looking under "Flows" instead of "Architect" :-o

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 12-12-2022 11:24
From: Melissa Bailey
Subject: Finding a flow by ID

https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-flows--flowId-

/api/v2/flows/{flowId}

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 11:19
From: Paul Simpson
Subject: Finding a flow by ID

Hi,

I've noticed that a lot of times, when you look at an interaction's timeline, or pull the interaction details using the API, flows are referenced by GUID.

Now, that's all well and good, but is there a relatively easy way to figure out which flow that ID points to? I can't see an API endpoint that takes a Flow ID, and a search i the UI doesn't reveal much...

Thoughts?

TIA
#ArchitectureandDesign
#PlatformAdministration

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------

No problem.

Of course the issue could be avoided if the Interaction Timeline showed the Flow name, which would be actually useful, instead of a GUID or the town that the corresponding DNIS is registered in....

Maybe I should head over to Ideas ;-)

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------

Original Message:
Sent: 12-12-2022 13:43
From: Melissa Bailey
Subject: Finding a flow by ID

Sorry that is confusing.  The endpoints under the flows section are for analytics about flows.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 13:08
From: Paul Simpson
Subject: Finding a flow by ID

Thanks, Melissa!

Silly me was looking under "Flows" instead of "Architect" :-o

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 12-12-2022 11:24
From: Melissa Bailey
Subject: Finding a flow by ID

https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-flows--flowId-

/api/v2/flows/{flowId}

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 11:19
From: Paul Simpson
Subject: Finding a flow by ID

Hi,

I've noticed that a lot of times, when you look at an interaction's timeline, or pull the interaction details using the API, flows are referenced by GUID.

Now, that's all well and good, but is there a relatively easy way to figure out which flow that ID points to? I can't see an API endpoint that takes a Flow ID, and a search i the UI doesn't reveal much...

Thoughts?

TIA
#ArchitectureandDesign
#PlatformAdministration

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------

Do you have a screenshot?  I want to say it should be showing the name, as long as you didn't do anything like delete the flow.  But maybe you're looking in a different place than I am.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 12-12-2022 14:56
From: Paul Simpson
Subject: Finding a flow by ID

No problem.

Of course the issue could be avoided if the Interaction Timeline showed the Flow name, which would be actually useful, instead of a GUID or the town that the corresponding DNIS is registered in....

Maybe I should head over to Ideas ;-)

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 12-12-2022 13:43
From: Melissa Bailey
Subject: Finding a flow by ID

Sorry that is confusing.  The endpoints under the flows section are for analytics about flows.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 13:08
From: Paul Simpson
Subject: Finding a flow by ID

Thanks, Melissa!

Silly me was looking under "Flows" instead of "Architect" :-o

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 12-12-2022 11:24
From: Melissa Bailey
Subject: Finding a flow by ID

https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-flows--flowId-

/api/v2/flows/{flowId}

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 11:19
From: Paul Simpson
Subject: Finding a flow by ID

Hi,

I've noticed that a lot of times, when you look at an interaction's timeline, or pull the interaction details using the API, flows are referenced by GUID.

Now, that's all well and good, but is there a relatively easy way to figure out which flow that ID points to? I can't see an API endpoint that takes a Flow ID, and a search i the UI doesn't reveal much...

Thoughts?

TIA
#ArchitectureandDesign
#PlatformAdministration

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------

Sure!

Although I will send it privately, if you don't mind.

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------

Original Message:
Sent: 12-12-2022 15:05
From: Melissa Bailey
Subject: Finding a flow by ID

Do you have a screenshot?  I want to say it should be showing the name, as long as you didn't do anything like delete the flow.  But maybe you're looking in a different place than I am.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 14:56
From: Paul Simpson
Subject: Finding a flow by ID

No problem.

Of course the issue could be avoided if the Interaction Timeline showed the Flow name, which would be actually useful, instead of a GUID or the town that the corresponding DNIS is registered in....

Maybe I should head over to Ideas ;-)

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 12-12-2022 13:43
From: Melissa Bailey
Subject: Finding a flow by ID

Sorry that is confusing.  The endpoints under the flows section are for analytics about flows.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 13:08
From: Paul Simpson
Subject: Finding a flow by ID

Thanks, Melissa!

Silly me was looking under "Flows" instead of "Architect" :-o

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 12-12-2022 11:24
From: Melissa Bailey
Subject: Finding a flow by ID

https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-flows--flowId-

/api/v2/flows/{flowId}

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 11:19
From: Paul Simpson
Subject: Finding a flow by ID

Hi,

I've noticed that a lot of times, when you look at an interaction's timeline, or pull the interaction details using the API, flows are referenced by GUID.

Now, that's all well and good, but is there a relatively easy way to figure out which flow that ID points to? I can't see an API endpoint that takes a Flow ID, and a search i the UI doesn't reveal much...

Thoughts?

TIA
#ArchitectureandDesign
#PlatformAdministration

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------

Paul - If you end up submitting (or finding) an idea in the Ideas Lab, please share it if you don't mind. You've got my vote!

------------------------------
Emily Kammerer
Ascendium Education Solutions, Inc.
------------------------------

Original Message:
Sent: 12-12-2022 14:56
From: Paul Simpson
Subject: Finding a flow by ID

No problem.

Of course the issue could be avoided if the Interaction Timeline showed the Flow name, which would be actually useful, instead of a GUID or the town that the corresponding DNIS is registered in....

Maybe I should head over to Ideas ;-)

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 12-12-2022 13:43
From: Melissa Bailey
Subject: Finding a flow by ID

Sorry that is confusing.  The endpoints under the flows section are for analytics about flows.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 13:08
From: Paul Simpson
Subject: Finding a flow by ID

Thanks, Melissa!

Silly me was looking under "Flows" instead of "Architect" :-o

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 12-12-2022 11:24
From: Melissa Bailey
Subject: Finding a flow by ID

https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-flows--flowId-

/api/v2/flows/{flowId}

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 11:19
From: Paul Simpson
Subject: Finding a flow by ID

Hi,

I've noticed that a lot of times, when you look at an interaction's timeline, or pull the interaction details using the API, flows are referenced by GUID.

Now, that's all well and good, but is there a relatively easy way to figure out which flow that ID points to? I can't see an API endpoint that takes a Flow ID, and a search i the UI doesn't reveal much...

Thoughts?

TIA
#ArchitectureandDesign
#PlatformAdministration

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------

And mine,

At the very least if we could copy the GUID from the timeline view, that would already make life so much easier. But yes the actual name would be amazing in the Timeline view.

------------------------------
Anton Vroon
------------------------------

Original Message:
Sent: 12-13-2022 15:44
From: Emily Kammerer
Subject: Finding a flow by ID

Paul - If you end up submitting (or finding) an idea in the Ideas Lab, please share it if you don't mind. You've got my vote!

------------------------------
Emily Kammerer
Ascendium Education Solutions, Inc.

Original Message:
Sent: 12-12-2022 14:56
From: Paul Simpson
Subject: Finding a flow by ID

No problem.

Of course the issue could be avoided if the Interaction Timeline showed the Flow name, which would be actually useful, instead of a GUID or the town that the corresponding DNIS is registered in....

Maybe I should head over to Ideas ;-)

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 12-12-2022 13:43
From: Melissa Bailey
Subject: Finding a flow by ID

Sorry that is confusing.  The endpoints under the flows section are for analytics about flows.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 13:08
From: Paul Simpson
Subject: Finding a flow by ID

Thanks, Melissa!

Silly me was looking under "Flows" instead of "Architect" :-o

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 12-12-2022 11:24
From: Melissa Bailey
Subject: Finding a flow by ID

https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-flows--flowId-

/api/v2/flows/{flowId}

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 11:19
From: Paul Simpson
Subject: Finding a flow by ID

Hi,

I've noticed that a lot of times, when you look at an interaction's timeline, or pull the interaction details using the API, flows are referenced by GUID.

Now, that's all well and good, but is there a relatively easy way to figure out which flow that ID points to? I can't see an API endpoint that takes a Flow ID, and a search i the UI doesn't reveal much...

Thoughts?

TIA
#ArchitectureandDesign
#PlatformAdministration

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------

File a ticket with support, they have a way to make it happen

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 12-13-2022 19:48
From: Anton Vroon
Subject: Finding a flow by ID

And mine,

At the very least if we could copy the GUID from the timeline view, that would already make life so much easier. But yes the actual name would be amazing in the Timeline view.

------------------------------
Anton Vroon

Original Message:
Sent: 12-13-2022 15:44
From: Emily Kammerer
Subject: Finding a flow by ID

Paul - If you end up submitting (or finding) an idea in the Ideas Lab, please share it if you don't mind. You've got my vote!

------------------------------
Emily Kammerer
Ascendium Education Solutions, Inc.

Original Message:
Sent: 12-12-2022 14:56
From: Paul Simpson
Subject: Finding a flow by ID

No problem.

Of course the issue could be avoided if the Interaction Timeline showed the Flow name, which would be actually useful, instead of a GUID or the town that the corresponding DNIS is registered in....

Maybe I should head over to Ideas ;-)

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 12-12-2022 13:43
From: Melissa Bailey
Subject: Finding a flow by ID

Sorry that is confusing.  The endpoints under the flows section are for analytics about flows.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 13:08
From: Paul Simpson
Subject: Finding a flow by ID

Thanks, Melissa!

Silly me was looking under "Flows" instead of "Architect" :-o

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 12-12-2022 11:24
From: Melissa Bailey
Subject: Finding a flow by ID

https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-flows--flowId-

/api/v2/flows/{flowId}

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 11:19
From: Paul Simpson
Subject: Finding a flow by ID

Hi,

I've noticed that a lot of times, when you look at an interaction's timeline, or pull the interaction details using the API, flows are referenced by GUID.

Now, that's all well and good, but is there a relatively easy way to figure out which flow that ID points to? I can't see an API endpoint that takes a Flow ID, and a search i the UI doesn't reveal much...

Thoughts?

TIA
#ArchitectureandDesign
#PlatformAdministration

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------

@Melissa Bailey, If I'm reading that correctly, it seems that the "default" is not what most folks want (GUIDs and no copy & paste) but it can be rectified by opening a ticket?

I would think it should be the standard.​

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------

Original Message:
Sent: 12-14-2022 13:05
From: Melissa Bailey
Subject: Finding a flow by ID

File a ticket with support, they have a way to make it happen

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-13-2022 19:48
From: Anton Vroon
Subject: Finding a flow by ID

And mine,

At the very least if we could copy the GUID from the timeline view, that would already make life so much easier. But yes the actual name would be amazing in the Timeline view.

------------------------------
Anton Vroon

Original Message:
Sent: 12-13-2022 15:44
From: Emily Kammerer
Subject: Finding a flow by ID

Paul - If you end up submitting (or finding) an idea in the Ideas Lab, please share it if you don't mind. You've got my vote!

------------------------------
Emily Kammerer
Ascendium Education Solutions, Inc.

Original Message:
Sent: 12-12-2022 14:56
From: Paul Simpson
Subject: Finding a flow by ID

No problem.

Of course the issue could be avoided if the Interaction Timeline showed the Flow name, which would be actually useful, instead of a GUID or the town that the corresponding DNIS is registered in....

Maybe I should head over to Ideas ;-)

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 12-12-2022 13:43
From: Melissa Bailey
Subject: Finding a flow by ID

Sorry that is confusing.  The endpoints under the flows section are for analytics about flows.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 13:08
From: Paul Simpson
Subject: Finding a flow by ID

Thanks, Melissa!

Silly me was looking under "Flows" instead of "Architect" :-o

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 12-12-2022 11:24
From: Melissa Bailey
Subject: Finding a flow by ID

https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-flows--flowId-

/api/v2/flows/{flowId}

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 11:19
From: Paul Simpson
Subject: Finding a flow by ID

Hi,

I've noticed that a lot of times, when you look at an interaction's timeline, or pull the interaction details using the API, flows are referenced by GUID.

Now, that's all well and good, but is there a relatively easy way to figure out which flow that ID points to? I can't see an API endpoint that takes a Flow ID, and a search i the UI doesn't reveal much...

Thoughts?

TIA
#ArchitectureandDesign
#PlatformAdministration

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------

I don't disagree.  Tell support that when you file a ticket.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 12-14-2022 13:44
From: Paul Simpson
Subject: Finding a flow by ID

@Melissa Bailey, If I'm reading that correctly, it seems that the "default" is not what most folks want (GUIDs and no copy & paste) but it can be rectified by opening a ticket?

I would think it should be the standard.​

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 12-14-2022 13:05
From: Melissa Bailey
Subject: Finding a flow by ID

File a ticket with support, they have a way to make it happen

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-13-2022 19:48
From: Anton Vroon
Subject: Finding a flow by ID

And mine,

At the very least if we could copy the GUID from the timeline view, that would already make life so much easier. But yes the actual name would be amazing in the Timeline view.

------------------------------
Anton Vroon

Original Message:
Sent: 12-13-2022 15:44
From: Emily Kammerer
Subject: Finding a flow by ID

Paul - If you end up submitting (or finding) an idea in the Ideas Lab, please share it if you don't mind. You've got my vote!

------------------------------
Emily Kammerer
Ascendium Education Solutions, Inc.

Original Message:
Sent: 12-12-2022 14:56
From: Paul Simpson
Subject: Finding a flow by ID

No problem.

Of course the issue could be avoided if the Interaction Timeline showed the Flow name, which would be actually useful, instead of a GUID or the town that the corresponding DNIS is registered in....

Maybe I should head over to Ideas ;-)

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 12-12-2022 13:43
From: Melissa Bailey
Subject: Finding a flow by ID

Sorry that is confusing.  The endpoints under the flows section are for analytics about flows.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 13:08
From: Paul Simpson
Subject: Finding a flow by ID

Thanks, Melissa!

Silly me was looking under "Flows" instead of "Architect" :-o

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 12-12-2022 11:24
From: Melissa Bailey
Subject: Finding a flow by ID

https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-flows--flowId-

/api/v2/flows/{flowId}

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-12-2022 11:19
From: Paul Simpson
Subject: Finding a flow by ID

Hi,

I've noticed that a lot of times, when you look at an interaction's timeline, or pull the interaction details using the API, flows are referenced by GUID.

Now, that's all well and good, but is there a relatively easy way to figure out which flow that ID points to? I can't see an API endpoint that takes a Flow ID, and a search i the UI doesn't reveal much...

Thoughts?

TIA
#ArchitectureandDesign
#PlatformAdministration

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------