Genesys Cloud - Main

Hello all,

I attempted to use the MakeListAgentScorePair and function FindUserById, as in the example bellow, but I don't know where I can get the ID string for users, the string "<put_user_guid_string_here>" for each user/agent .

Any help?

MakeList(
 MakeAgentScorePair(
  FindUserById("<put_user_guid_string_here>"),
  100
 ),
 MakeAgentScorePair(
  FindUserById("<put_user2_guid_string_here>"),
  90
 )
)

Tahnks in advance.

Regards,

#ArchitectureandDesign

------------------------------
Pablo Morales
IKUSI S.L.
------------------------------

You can use the API explorer to get the ID of the user

------------------------------
Matthew Raleigh
Broker Solutions, Inc. DBA New American Funding
------------------------------

Original Message:
Sent: 10-21-2021 12:50
From: Pablo Morales
Subject: FindUserById Function - Preferred agent routing

Hello all,

I attempted to use the MakeListAgentScorePair and function FindUserById, as in the example bellow, but I don't know where I can get the ID string for users, the string "<put_user_guid_string_here>" for each user/agent .

Any help?

MakeList( MakeAgentScorePair(  FindUserById("<put_user_guid_string_here>"),  100 ), MakeAgentScorePair(  FindUserById("<put_user2_guid_string_here>"),  90 ))

Tahnks in advance.

Regards,

#ArchitectureandDesign

------------------------------
Pablo Morales
IKUSI S.L.
------------------------------