Genesys Cloud CX

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  • 1.  Flow Name Change In Report

    Posted 12-01-2022 09:38
    Hi All,

    We have renamed a flow name in Architect. It shows the updated name in Interaction Report. But when we export we see the old flow name. Is this the issue or is this the expected behaviour.Could some one help on understanding on this.

    Maragatham Sadaiyandi
    Accenture Solutions Private Limited

  • 2.  RE: Flow Name Change In Report

    Posted 12-26-2022 17:10
    Different pointers on the GUID lookup.  I would report this as a bug.  If they say "expected behavior", open and Idea and have people vote on it.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

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