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  • 1.  Gamification - Same person in 2 different Profiles

    Posted 09-05-2023 15:54
    No replies, thread closed.

    We have a call center where there are 2 divisions of the same people taking calls from both divisions. Will Gamification work if I have the same people in 2 different Gamification Profiles taking calls in 2 different divisions during the same shift? Will it show Scores for both divisions on their dashboard?

    Thank you!


    #QualityManagement

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    Julie Kleedorfer
    Inspiritec, Inc.
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  • 2.  RE: Gamification - Same person in 2 different Profiles

    Posted 09-15-2023 08:01
    No replies, thread closed.

    Divisions don't really come into play for the gamification, but the metrics will only report on the calls that agents handle.  The division control in the profiles is for visibility of the actual profile, not the stats shown in the profile.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Gamification - Same person in 2 different Profiles

    Posted 11-14-2023 19:10
    No replies, thread closed.

    It looks like a user can only be assigned to one profile. 

    https://community.genesys.com/discussion/gamification-profiles-1



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    Anna Jhane Mulinyawe
    Accenture Inc.
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