Genesys Casual

Hello all

A few days ago I was able to access the GCAPtains community, but now I can't access it or the messages I wrote. Is there a problem, or have the access criteria changed?

Thanks

Regards

#General

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Soraya Granda Segovia
m
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Hey, Soraya! I sent you a message with the link in it. See if that works for you.

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Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater
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It's not working :(

I was GCAPtain last week, but not this week 

Thanks

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Soraya Granda Segovia
m
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Original Message:
Sent: 03-17-2025 12:32
From: Amy Sessions
Subject: GCAPtains community

Hey, Soraya! I sent you a message with the link in it. See if that works for you.

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Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater
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That is odd. I wonder if @Dean Shaw or @Nicole Milliken could assist.

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Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater
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Original Message:
Sent: 03-17-2025 14:19
From: Soraya Granda Segovia
Subject: GCAPtains community

It's not working :(

I was GCAPtain last week, but not this week 

Thanks

------------------------------
Soraya Granda Segovia
m
------------------------------


Original Message:
Sent: 03-17-2025 12:32
From: Amy Sessions
Subject: GCAPtains community

Hey, Soraya! I sent you a message with the link in it. See if that works for you.

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Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater

Hey Soraya, 

Feel free to email advocacy@genesys.com. I know we are working out some kinks with the Ribbons. 

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Nicole Milliken
Senior Online Community Video Specialist
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Original Message:
Sent: 03-17-2025 14:19
From: Soraya Granda Segovia
Subject: GCAPtains community

It's not working :(

I was GCAPtain last week, but not this week 

Thanks

------------------------------
Soraya Granda Segovia
m
------------------------------


Original Message:
Sent: 03-17-2025 12:32
From: Amy Sessions
Subject: GCAPtains community

Hey, Soraya! I sent you a message with the link in it. See if that works for you.

------------------------------
Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater

Me too, let me know if you have any luck

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Anton Vroon
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Hi,

I also had the GCAPtain badge last week, but it's now gone.  I'm not sure how I got it and why it's gone now:)  Is there any documentation on those ribbons? I couldn't find anything related in the 'Achievers Lounge'.
Thanks,

The info on those different GCAP levels can be found here: https://community.genesys.com/advocacy

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Anton Vroon
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Original Message:
Sent: 03-17-2025 19:27
From: Orhun Sahin
Subject: GCAPtains community

Hi,

I also had the GCAPtain badge last week, but it's now gone.  I'm not sure how I got it and why it's gone now:)  Is there any documentation on those ribbons? I couldn't find anything related in the 'Achievers Lounge'.
Thanks,

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Orhun Sahin
Software Development Engineer
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Hey guys! 

So last week a bunch of ribbons got assigned to the wrong people. And then it was sorted out. I'm not sure what your advocacy level is in the new GCAP program, but if you're curious you can email them and ask! (advocacy@genesys.com) And yes, thank you, Anton - that's the link to see your level and which ribbon you should have based on your engagement with them :)

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Nicole Milliken
Senior Online Community Video Specialist
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Original Message:
Sent: 03-17-2025 19:36
From: Anton Vroon
Subject: GCAPtains community

The info on those different GCAP levels can be found here: https://community.genesys.com/advocacy

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Anton Vroon
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Original Message:
Sent: 03-17-2025 19:27
From: Orhun Sahin
Subject: GCAPtains community

Hi,

I also had the GCAPtain badge last week, but it's now gone.  I'm not sure how I got it and why it's gone now:)  Is there any documentation on those ribbons? I couldn't find anything related in the 'Achievers Lounge'.
Thanks,

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Orhun Sahin
Software Development Engineer

Hi Nicole,

Thank you for clarifying the situation, as it is exactly what I thought in the first place. :) I'm guessing there was also an arrangement regarding ribbon prioritization, as the 'Partner' was my default and is now replaced with the 'GCAP Member'.