Genesys Cloud - Main

I am attempting to use the GDPR_delete API calls, but I'm encountering an issue where the data is not being deleted despite receiving a 202 OK response after making the Delete API call.

After executing the code block below, I received a response of 202. However, when I check the status using the Job ID, it initially shows as "DELETING" but eventually changes to "COMPLETED."

Despite this, I can still view the customer's phone number on the Interaction page when reviewing call data. As per this article, I have waited up to 14 days for some test calls, but I have yet to be successful.

My questions are as follows:

• Is my API call written correctly?
• Do you have any idea why the number is not being deleted?
• Should the number be removed from the call data?

{
"requestType": "GDPR_DELETE",
"name": "02/21/23_GDRP_Delete_Test",
"subject": {
"phoneNumbers": [
"<+1phonenumber>"
]
}
}

I am using +1XXXXXXXXXX format for the actual phone number.

I DO have a case open with support. (waiting on their responses)

Thanks for any advice. 

#Unsure/Other

Have you tried a search first to see if the number is found?  That may be the first way to make sure the search part of the delete is working.  

{
"requestType": "GDPR_DELETE",
"name": "02/21/23_GDRP_Delete_Test",
"subject": {
"phoneNumbers": [
"<+1phonenumber>"
]
}
}