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Hi all,

With the recent Speech & Text analytic trigger release, I've been looking at a way to have a message go to a Group when a specific phrase is mentioned.  However I'm having some troubles with getting the data action setup.

Every time I go to test it, I get: "REST call for action execute failed. Message: Request to backend service failed. Response from web service: {"message":"HTTP 404 Not Found","code":"not found","status":404}".  

I believe everything I have configured is correct, just wanting to verify if that webhook for chat notifications is still active, or if I could get any advice on what I should do next?

#PlatformAPI
#Triggers

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Robert Niblock
Contact Centre Technology Analyst
------------------------------

Hey Robert,

That's the API I am also seeing in the developer center. In the request body template, if you change the syntax to:

{
"message": "${input.message}",
"metadata": "${input.metadata}"
}

Does that resolve it?

------------------------------
Tristen Schwarzenberger
IT Engineer
GCP

Original Message:
Sent: 11-06-2025 02:52
From: Robert Niblock
Subject: Generic Chat Notif Data Action setup

Hi all,

With the recent Speech & Text analytic trigger release, I've been looking at a way to have a message go to a Group when a specific phrase is mentioned.  However I'm having some troubles with getting the data action setup.

Every time I go to test it, I get: "REST call for action execute failed. Message: Request to backend service failed. Response from web service: {"message":"HTTP 404 Not Found","code":"not found","status":404}".  

I believe everything I have configured is correct, just wanting to verify if that webhook for chat notifications is still active, or if I could get any advice on what I should do next?

#PlatformAPI
#Triggers

------------------------------
Robert Niblock
Contact Centre Technology Analyst
------------------------------

Hi all,

With the recent Speech & Text analytic trigger release, I've been looking at a way to have a message go to a Group when a specific phrase is mentioned.  However I'm having some troubles with getting the data action setup.

Every time I go to test it, I get: "REST call for action execute failed. Message: Request to backend service failed. Response from web service: {"message":"HTTP 404 Not Found","code":"not found","status":404}".  

I believe everything I have configured is correct, just wanting to verify if that webhook for chat notifications is still active, or if I could get any advice on what I should do next?

Hi Robert,

Generic Webhooks have a different endpoint compared to most Genesys APIs. If you look at your webhook in the UI, you should see that it starts with "apps" instead of "api". I believe this is what is causing the 404.

To get around this, I believe you will need to use a "Web Services Data Actions" and provide the full URL of the webhook.

I strongly encourage you to delete the webhook you shared in this post and create a new one.

As a heads up, generic webhooks are still supported but we'll be moving to the new "Webhooks for Events" integration in the future as mentioned in https://help.mypurecloud.com/announcements/deprecation-removal-of-webhooks-integration-for-chat-notification/. We'll have some additional documentation available to aid in this migration.

Hi all,

With the recent Speech & Text analytic trigger release, I've been looking at a way to have a message go to a Group when a specific phrase is mentioned.  However I'm having some troubles with getting the data action setup.

Every time I go to test it, I get: "REST call for action execute failed. Message: Request to backend service failed. Response from web service: {"message":"HTTP 404 Not Found","code":"not found","status":404}".  

I believe everything I have configured is correct, just wanting to verify if that webhook for chat notifications is still active, or if I could get any advice on what I should do next?