Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

New BETA opportunities, register below:

• Increase up to 5 answers for AI Scoring Questions
• WebRTC Alerting Leader - Support for multiple WebRTC clients
• Chrome OS Screen Recording IWA
• User Management/Users admin page

Quarterly Roadmap Webinar for Customers and Partners:

• Register Here

Mastering Genesys Cloud Script Integration: Orchestration with Architect and Agent Copilot

• Register Here

Mastering Work Plan Configuration in WFM:

• Register Here

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies: Outbound mode and parameters
  • Most likes: Genesys script button to assign external ticket to current agent

• Workforce Engagement Management:
  • Most replies and likes: Quality policies were correct, but they only started running after adjusting permissions

• Developer Community:
  • Most replies: Knowledge Fabric: Restricting SharePoint site visibility 
  • Most likes: Forwarding to private/personal number

Customer Stories

Harambee Youth Employment Accelerator gains 24,900 hours of productivity after implementing Genesys Cloud.

• Read the Customer Story here.

Thanks for reading this week's #genessentials