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Genessentials - Week of February 16th, 2026

1. Genessentials - Week of February 16th, 2026

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Jason Kleitz

Genesys
Posted 8 hours ago

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Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

We are moving the MFA option out of the splash screen as requested in this idea. Take this quick user test and provide your feedback!

Help us decide the new location for the MFA option

Great Content

Hottest threads last week:

Genesys Cloud - Main:

Most replies and likes: Cordless phone working in the cloud

Workforce Engagement Management:

Most replies and likes: Intraday Actual Agent Counts

Developer Community:

Most replies and likes: Priority routing

Customer Stories

Rush University System for Health Cuts Handle Time by 15%!

Read the Customer Story here.

Community Events

Level up your employee experience with Genesys Agent Copilot

Join this live webinar to discover how Genesys Agent Copilot can help your contact center agents.

Earn a new profile badge by answering the February Question of the Month.

Continuing Wednesday, Feb. 18th: The Community Olympic Games (inspired by the Winter Olympics). Read this post for how to participate.

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials

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Jason Kleitz
Online Community Manager/Moderator
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