Welcome Community

Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community. Win a prize!

Major Annoucement

• Help community moderator, Jason Kleitz, determine the community's "Fan Favorite Feature" of 2025.

Great Content

Hot Threads For the Week:

• GC - Main: Screen Pop Transfer of Data
• Reporting & Analytics: Flow Performance Milestones Repeated
• WEM: Adherence Best Practices
• Developer Community: Get Last Agent On In Email Thread

Community Events

• Quarterly Genesys Cloud Roadmap Webinar for Customers and Partners: July 23rd, 10am EST
• Genesys Cloud WFM Capacity Planning: July 30th, 11am EST

Community Contests

• Take the "Seven Minute Grouping Experience" survey and two will walk away a winner!
• Community Midyear Challenge: 
  • Challenge 1: Answer the QOTM
  • Challenge 2: Fan Favorite Feature
  • Challenge 3: Coming July 21st
  • Challenge 4: Coming July 28th
  • "Anytime Challenges": See page for details. 

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials