Hey Everyone,
Quick reminder the next Q&A Episode is on Journey Management. If you have any questions for the panel, feel free to drop them in the thread.
Also, The GCAP program has a few challenges that are covered in this Genessentials edition. Get rewarded for the things you are already doing and checkout some available challenges.
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Matt Lawson
Genesys - Employees
Online Community Manager
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Original Message:
Sent: 05-13-2025 13:13
From: Jason Kleitz
Subject: Genessentials - Week of May 12th 2025
Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community.
Great Content
- New Beta! - Agent Greetings - Voice
- Q&A Show - Reporting and Analytics Series (Parts 2 & 3 Coming Soon)
- Part 1 Now Available
- Part 2 - Data and Sorting (coming soon)
- Part 3 - Data Access and Replication (recording this week)
- #JasonsTopPicks
- Genesys Cloud - Main's Hot threads this week!
- Issue - Last login thread
- Dev team has implemented a fix and is still working on it
- #WEMay! - Check out all the exciting things happening in the WEM community
Community Events
Did we miss anything? Share your favorite Community updates in the comments.
Thanks for reading this week's #genessentials
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Jason Kleitz
Online Community Manager/Moderator
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