Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

New BETA Opportunity, Register Below:

• Chrome OS Screen Recording IWA

New Research Opportunity, Register Below:

• Help Us Understand How AI Is Changing the System Administrator Role

Mastering Genesys Cloud Script Integration: Orchestration with Architect and Agent Copilot:

• Register Here

Orchestrating Your WFM Processes with AI:

• Register Here

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies and likes: How are you using Genesys Cloud beyond the basics? 

• Workforce Engagement Management:
  • Most replies and likes: New Feature Release: Opportunities - Offer and manage additional work with Opportunities

• Developer Community:
  • Most replies: About WhatsApp channel 
  • Most likes: Dev Readiness 
    

Customer Stories

InspiriTec boosts efficiency and decreases AHT by 15% with Genesys Cloud

• Read the Customer Story here.

Thanks for reading this week's #genessentials