Welcome Community

Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community! 

Major Announcements

• Big, Bad Bot Bash is now live!
  
  • Lots of fun contests throughout October.
  • Vote in the trivia poll to help us pick the next Trivia Tower topic.

Great Content

Hot Threads For the Week:

• GC - Main: How to Find Which Permission is Consuming STA Tokens
• Reporting & Analytics: Which Client Was Used to Handle an Interaction
• WEM: Team Schedule View for Agents
• Developer Community: Parse JSON for Specific Text String

Learn How Virgin Atlantic Is Closing 220% More Conversations, Doubling Their Efficiency:

• Virgin Atlantic Customer Story

Community Events:

• Halloween Trivia Tower coming soon. Vote now! 
• Genesys Word Scramble premiering later this month. 
• Quarterly Genesys Cloud Roadmap Webinar for Customers and Partners October 22nd. Register now. 

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials