Hello Vincent,
Yes, I was able to install and configure Genesys Cloud Monitoring application.
We are currently evaluating the it to determine its functionality and value to our org..
You may want to reach out to your Genesys Customer Success Manager to coordinate the trial installation and configuration with the Professional Services team.
Let me know if you have any other question I can answer.
Regards,
Lawrence
------------------------------
Lawrence Blebu
Fisher Investments
------------------------------
Original Message:
Sent: 08-21-2022 12:15
From: Vincent Sabolboro
Subject: Genesys Cloud Monitoring
@Lawrence Blebu Did you find the application / api to monitor your org? I am also interested to know how you address this challenge
------------------------------
Vincent Sabolboro
ATB Financial
Original Message:
Sent: 07-22-2022 07:24
From: Taras Buha
Subject: Genesys Cloud Monitoring
Hi Lawrence,
Noralogix have implemented few apps.
- Event Grid - to receive Genesys Cloud notifications in the Azure and implement custom functionality without code.
- Power BI real time dashboards.
You can get more information from YouTube.
------------------------------
Taras Buha
taras@noralogix.com
www.noralogix.com
Original Message:
Sent: 07-15-2022 14:55
From: Lawrence Blebu
Subject: Genesys Cloud Monitoring
Hello,
Has anyone implemented Genesys Coud Monitoring from Genesys AppFoundry?
What has been the experience with the tool?
Regards,
LB
#ArchitectureandDesign
#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels
#ConnectwithaCustomer(NEW)
#Implementation
#Integrations
#Omni-ChannelDesktop/UserInterface
#Outbound
#PlatformAdministration
#QualityManagement
#RemoteWorkEnablement
#Reporting/Analytics
#Roadmap/NewFeatures
#Routing(ACD/IVR)
#Security
#SIP/VolP
#SystemAdministration
#Telephony
#Unsure/Other
#GenesysCloudCXQAEpisode
------------------------------
Lawrence Blebu
Fisher Investments
------------------------------