Hi Maksim,
You can use api /api/v2/analytics/conversations/{conversationId}/details and get information about Conservation Status from participant -> segment record and purpose field.
If you want real time you can use
https://developer.genesys.cloud/notificationsalerts/notifications/available-topics.I prefer to use topics, as its real time data.
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Taras Buha
taras@noralogix.comwww.noralogix.com------------------------------
Original Message:
Sent: 07-18-2022 21:47
From: Maksim Gill
Subject: Get current Conversation State via Genesys API
Background
We have a CRM system that can create Conversations in Genesys via an API. When we create the Conversation, we have the Conversation ID. Is there an API that I can use on a specific Conversation that will give me back something like the following:
- Conversation Status (Waiting in Queue, Alerting Agent, Conversation In Progress, Conversation Ended)
- Priority (Priority in which the Conversation was created)
Where I'm at
- The /api/v2/analytics/conversations/{conversationId}/details doesn't return that status
- I also can't find a Genesys Cloud document that explains the different states a Conversation can be in
#Integrations
#Reporting/Analytics
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Maksim Gill
Eccentex, Inc.
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