Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Genesys Cloud Monitoring

    Posted 07-15-2022 14:56
    No replies, thread closed.
    Hello, 

    Has anyone implemented Genesys Coud Monitoring from Genesys AppFoundry? 

    What has been the experience with the tool?

    Regards,

    LB
    #Architecture and Design
    #Conversational AI (Bots, Agent Assist, etc.)
    #Digital Channels
    #Connect with a Customer (NEW)
    #Implementation
    #API/Integrations
    #Omni-Channel Desktop/User Interface
    #Outbound
    #PlatformAdministration
    #QualityManagement
    #Remote Work Enablement
    #Reporting/Analytics
    #Roadmap/New Features
    #Routing (ACD/IVR)
    #Security
    #SIP/VolP
    #SystemAdministration
    #Telephony
    #Unsure/Other
    #Community Videos (TAM, QA, etc.)

    ------------------------------
    Lawrence Blebu
    Fisher Investments
    ------------------------------


  • 2.  RE: Genesys Cloud Monitoring

    Posted 07-20-2022 06:04
    No replies, thread closed.
    Hello,

    I would also be interested in anyones experience on this product.

    Thanks Phil

    ------------------------------
    Philip Penn
    ------------------------------

    Original Message


  • 3.  RE: Genesys Cloud Monitoring

    Posted 07-21-2022 00:34
    No replies, thread closed.
    I have a similiar question here: https://community.genesys.com/discussion/get-current-conversation-state-via-genesys-api

    I'd like to know if there is an API that tells you the real-time state of the Conversation.

    ------------------------------
    Maksim Gill
    Eccentex, Inc.
    ------------------------------

    Original Message


  • 4.  RE: Genesys Cloud Monitoring

    Posted 07-21-2022 06:27
    No replies, thread closed.
    Your question is not related to the AppFoundry app being discussed. I have sent you some info on your thread.

    ------------------------------
    Dewald Smit
    Altron Systems Integration a Division of Altron TMT (Pty) Ltd
    ------------------------------

    Original Message


  • 5.  RE: Genesys Cloud Monitoring

    Posted 07-22-2022 07:24
    No replies, thread closed.
    Hi Lawrence,
    Noralogix have implemented few apps.
    - Event Grid - to receive Genesys Cloud notifications in the Azure and implement custom functionality without code.
    - Power BI real time dashboards.
    You can get more information from YouTube.

    ------------------------------
    Taras Buha
    taras@noralogix.com
    www.noralogix.com
    ------------------------------

    Original Message


  • 6.  RE: Genesys Cloud Monitoring

    Posted 08-21-2022 12:16
    No replies, thread closed.
    @Lawrence Blebu Did you find the application / api to monitor your org? I am also interested to know how you address this challenge ​

    ------------------------------
    Vincent Sabolboro
    ATB Financial
    ------------------------------

    Original Message


  • 7.  RE: Genesys Cloud Monitoring
    Best Answer

    Posted 08-24-2022 13:42
    No replies, thread closed.
    Hello Vincent,

    Yes, I was able to install and configure Genesys Cloud Monitoring application.

    We are currently evaluating the it to determine its functionality and value to our org..

    You may want to reach out to your Genesys Customer Success Manager to coordinate the trial installation and configuration with the Professional Services team.

    Let me know if you have any other question I can answer.

    Regards,

    Lawrence

    ------------------------------
    Lawrence Blebu
    Fisher Investments
    ------------------------------

    Original Message


Related Content