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  • 1.  Genesys Cloud support of the STIR/SHAKEN mandate

    Posted 06-15-2023 12:19
    No replies, thread closed.

    Does anyone know about an update on this article?

    Genesys Cloud support of the STIR/SHAKEN mandate - Genesys Cloud Resource Center (mypurecloud.com)


    #Telephony

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    Tommy Oudavanh
    ISN Software Corporation
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  • 2.  RE: Genesys Cloud support of the STIR/SHAKEN mandate

    Posted 06-22-2023 01:11
    No replies, thread closed.

    What update are you looking for?  Genesys supports STIR/SHAKEN and sends attestation calls on all GCV calls.  



  • 3.  RE: Genesys Cloud support of the STIR/SHAKEN mandate

    Posted 06-28-2023 12:15
    No replies, thread closed.

    There's a plan of action in that article, do we know if Genesys has completed those? And if there are any updates/results from those plan of action?



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    Tommy Oudavanh
    ISN Software Corporation
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    Original Message


  • 4.  RE: Genesys Cloud support of the STIR/SHAKEN mandate

    Posted 08-26-2025 12:05
    No replies, thread closed.

    I have been tasked with investigating Neustar Outbound spoofing proof of concept with a US Genesys Cloud customer using AT&T. AT&T supports Stir/Shaken; however, are there any programming requirements on the Genesys side?  



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    Martin Bunting
    New Era Technology
    Senior Solutions Consultant
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    Original Message


  • 5.  RE: Genesys Cloud support of the STIR/SHAKEN mandate

    Posted 08-26-2025 15:05
    No replies, thread closed.
    STIR/SHAKEN is a Carrier-controlled function.  You can't make changes yourself as the carrier is vouching for the information.  Basically, attestation A is attached based on if you are a customer of the carrier and using one of their DID's.  Attestation B is the carrier knows you, but does not recognize the DID.  C is good luck getting your call to connect!
    Genesys has a process for changing the attestation and what is provided to the other carriers.  Inbound is something I would like to see so if we get a call with Attestation C, we can dump to a recording.


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