SzabolcsGergye | 2023-02-06 13:41:12 UTC | #1
Hi,
Context: I'm using Open to build up our own external messaging system based on Genesys. (It's just a POC for now) Problem: My problem is that I get a request on my webhook endpoint right after I send an inbound message to my inbound message flow, but there is no body property in that request on the webhook, so no message.
Detailed Context:
- Digital Bot Flow: It's a very basic flow
- Inbound Message Flow: I created also a very basic inbound message flow, which sends by default a message and then redirect to my Digital Bot Flow.
- Oauth Client Credentials: I created in Admin/Integration/Oauth an oauth credentials
- Open messaging Integration: I created an Open Messaging integration in Admin/Message/Platforms
- Message Routing: I added an Inbound Message Routing in Admin/Routing/Message Routing. Here I added my Inbound message flow and I choosed the the open messaging integration I've created.
Detailed Problem:
- I call
POST https://login.mypurecloud.com/oauth/token with my OAuth credentials to get an access_token. Works! - I call then
POST https://api.mypurecloud.com/api/v2/conversations/messages/inbound/open (The id and channel.messageId properties are random strings, maybe that the problem?). I get HTTP 202 accepted as response.
curl --location --request POST 'https://api.mypurecloud.com/api/v2/conversations/messages/inbound/open' \
--header 'Authorization: Bearer y58mGR7gklFz42Vgd7O6vHOnORUd2omqCc_Ga9KgMhKMEfLpW-vwYGsFKcvHnswgbCKHim25hBIhjU0-IjlexQ' \ --header 'Content-Type: application/json' \ --data-raw '{ "id": "057e082a-9ab4-49e5-9c56-a096ab323123", "channel": { "platform": "Open", "type": "Private", "messageId": "057e082a-9ab4-49e5-9c56-a096ab323134", "to": { "id": "1387d005-b09a-4788-bf53-16c378cdc1bb" }, "from": { "nickname": "Messaging User", "id": "messaging-user@externalservice.com", "idType": "email", "firstName": "Messaging", "lastName": "User" }, "time": "2023-02-06T14:19:07.592Z" }, "type": "Text", "text": "Inbound message test2", "direction": "Inbound" }'
- After calling the inbound message endpoint I get on my webhook endpoint some requests but there is no body in them:
IncomingMessage {
... httpVersionMajor: 1, httpVersionMinor: 1, httpVersion: '1.1', complete: false, rawHeaders: [ 'Host', '6b99-91-83-92-77.ngrok.io', 'User-Agent', 'undefined/344 (messaging-connector-open-OutgoingSQSMessage-HvMZA3kjVH5c)', 'Content-Length', '550', 'Accept', 'application/json, text/plain, /', 'Content-Type', 'application/json', 'Genesys-Correlation-Id', '72bd320a-3b57-4d97-a108-46d0821ccbcc', 'Newrelic', 'eyJ2IjpbMCwxXSwiZCI6eyJ0eSI6IkFwcCIsImFjIjoiODExNDU3IiwiYXAiOiJVbmtub3duIiwidHgiOiJjOTc4MzY1YjBiYjlkNDExIiwidHIiOiJmNmM5MzBhODlmZDgzNWFlNmUwMzc4YjExZGEyOWExMSIsInByIjowLjEwMjgxNywic2EiOmZhbHNlLCJ0aSI6MTY3NTY4OTkzODI4NywidGsiOiI1OTU3NzEifX0=', 'Traceparent', '00-f6c930a89fd835ae6e0378b11da29a11-daac1a924f6e0464-00', 'Tracestate', '595771@nr=0-0-811457-Unknown-daac1a924f6e0464-c978365b0bb9d411-0-0.102817-1675689938287', 'X-Forwarded-For', '18.211.239.119', 'X-Forwarded-Proto', 'https', 'X-Hub-Signature-256', 'sha256=Hc7csOYadzzfGcwL6c9CAg39sJ5D7vqe2GJZnfVoir8=', 'Accept-Encoding', 'gzip' ], rawTrailers: [], aborted: false, upgrade: false, url: '/', method: 'POST', statusCode: null, statusMessage: null, baseUrl: '/webhook', originalUrl: '/webhook', params: {}, query: {} ... }
So could you please help me, why I get request without message (body) on my webhook endpoint. Is something missing from my infrastructure? (Sorry for the long post, I just wanted to give you all the details.)
Thanks in advance!
SzabolcsGergye | 2023-02-09 13:03:42 UTC | #2
I found the problem, that was on my side. :sweat_smile:
system | 2023-03-12 13:04:08 UTC | #3
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