Hello Ayan and welcome to the communtiy!
I don't think what you are looking for is possible. As far as I am aware, once intent is set there is no resetting it without leaving the bot.
Slots on the other hand, you can set, clear and re-set as much as you like. So I would take a look at slots.
Hope this helps!
Cheers,
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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 10-08-2024 08:45
From: Ayan A
Subject: How do implement Intent switching in genesys voice bot
Is there any way to switch intents/context in voicebots . For example, if voicebot is expecting to get a input for ask for slot for ongoing intent and I give second intent utterance as voice input. can we switch to the second intent and come back to first intent once the second intent is completed.
#ConversationalAI(Bots,AgentAssist,etc.)
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Ayan A
MS Financing LLC
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