Genesys Cloud - Main

Is there any way to switch intents/context in voicebots . For example, if voicebot is expecting to get a input for ask for slot for ongoing intent and I give second intent utterance as voice input. can we switch to the second intent and come back to first intent once the second intent is completed.

#ConversationalAI(Bots,AgentAssist,etc.)

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Ayan A
MS Financing LLC
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Hello Ayan and welcome to the communtiy!

I don't think what you are looking for is possible. As far as I am aware, once intent is set there is no resetting it without leaving the bot.

Slots on the other hand, you can set, clear and re-set as much as you like. So I would take a look at slots. 

Hope this helps!

Cheers, 

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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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