Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  How does merging MU's impact the forecast and call volume data

    Posted 10-22-2024 13:32
    No replies, thread closed.

    How does merging MU's impact the forecast and call volume data? For example, we are looking to merge 3 of our lower volume MU's into one. How will that past data be impacted? 


    #Reporting/Analytics

    ------------------------------
    Amanda Caldwell
    ------------------------------


  • 2.  RE: How does merging MU's impact the forecast and call volume data
    Best Answer

    Posted 10-23-2024 05:58
    No replies, thread closed.

    Hi Amanda,

    This is probably a better question for the WEM Community and the experts there should be able to confirm this for you



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



Related Content