In the next 5 years, implementing AI in our Contact Center will enhance operational efficiency, optimize customer experience through faster and more personalized responses, reduce operational costs, and establish us as a leader in innovation in our industry, clearly setting us apart from the competition
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German Orjuel
Grupo Recordar
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Original Message:
Sent: 08-26-2024 02:16
From: Christoph Domaschke
Subject: How is your organization adopting AI?
We will integrate voice- and chatbots for 24/7 customer service. FAQs in first step, later end-to-end-processes. If the forcast is right, then we are heading to an bot-economy, where customer voicebots will do calls for them and drastically inrease the call volume. And its hard to find good employees these days in Germany. AI will help us to master both challenges.
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Christoph Domaschke
CRONBANK AG
Original Message:
Sent: 08-22-2024 11:18
From: Kathryn Verdoni
Subject: How is your organization adopting AI?
Artificial intelligence has opened new and previously unimaginable opportunities for continuous innovation in the customer experience.
In preparation for Genesys' upcoming report on CX in the Age of AI, we want to challenge you to think differently about how data and automation can add empathy and relevance to the customer experience.
Join the conversation below and tell us: 💬
How do you anticipate your organization will adopt AI into your customer experience?
How will this impact your organization in 5 years?
You can earn 100 GCAP points for joining this discussion. Make sure you complete the Adopting AI challenge in GCAP to earn your points!
#Unsure/Other
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Kathryn Verdoni
Genesys - Employees
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