Genesys Cloud - Main

How to config external trunk?

The experiment was conducted by making a phone call, but it didn't reach its destination.

#Outbound

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Nuttapong Limadisai
G-Able Public Company Limited
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Hello Nuttapong,

There's no simple answer to that since it depends on the requirements from the SIP provider and what they expect when setting up a call.

There's a list of questions that need answers before setting up a trunk in the SIP trunk questionnaire on the Resource Center

https://help.mypurecloud.com/articles/about-trunks/

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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