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How to distinguish different types of incoming calls

  • 1.  How to distinguish different types of incoming calls

    Posted 07-28-2025 11:50

    Please tell me how to distinguish between external calls, consult transfer calls, and call monitoring calls when receiving an incoming call using the Embeddable Framework.

    Currently, we are using an event listener in Example.js to receive information such as interactionSubscriptionPayload. For internal calls, we can distinguish them because the ani is set to "internal," but for external calls, consult transfer calls, and call monitoring calls, we cannot find any identifiable item to differentiate them. If there is a way to distinguish between these types of calls, please let us know.


    #EmbeddableFramework

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    Takayuki Suzuki
    NA
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