Genesys Cloud - Main

 View Only

Sign Up

How to get custom attibute configured from a web calback?

  Thread closed by the administrator, not accepting new replies.
  • 1.  How to get custom attibute configured from a web calback?

    Posted 11-28-2020 19:53
    No replies, thread closed.
    Hi community!

    Does anyone knows how to get a custom attribute in a script, from a web callback?

    I tried creating a web callback with a custom attribute named "IdActividadCampania"...

    {​​​​​​​
    "routingData": {​​​​​​​
    "queueId": "a52d700d-e9fa-4580-8a73-ab62d23dae52"
    }​​​​​​​,

    "scriptId": "be862782-a08a-436a-b0dd-253cd2b78f1a",
    "callbackUserName": "TEST",
    "callbackScheduledTime": "2020-11-17T10:47:00.000Z",
    "callbackNumbers": [
    "5585333445"
    ],
    "data": {​​​​​​​
    "IdActividadCampania": "1287398123812637861",
    "Comentarios": "Agregar Comentario"
    }​​​​​​​
    }​​​​​​​

    Then I created in my script a string input attribute named "IdActividadCampania" but cant get the value setted in the creation of the web callback.

    Thanks in advanced!
    #Ask Me Anything (AMA)
    #ArchitectureandDesign
    #Connect with a Customer (NEW)
    #Digital Channels
    #Implementation
    #Omni-Channel Desktop/User Interface
    #Outbound
    #Platform Administration
    #Quality Management
    #Remote Work Enablement
    #Reporting/Analytics
    #Roadmap/New Features
    #Routing (ACD/IVR)
    #Security
    #SIP/VolP
    #System Administration
    #Telephony
    #Unsure/Other
    #Community Videos (TAM, QA, etc.)

    ------------------------------
    Ling. Roberto Vallejo Hernandez
    Sixbell México
    ------------------------------