Genesys Cloud - Main

Hello Andy, 

I am not really an expert when it comes to the HiBob integration. But following the Bamboo blueprint I think you are on the right track as I believe its similar Architect flows and data actions. 

Here's an example workflow for employee status sync:

Schedule Trigger setup:

{  "type": "scheduled",  "frequency": "15_minutes",  "enabled": true}

HiBob Api Data action:

{  "name": "Get_Employee_Updates",  "endpoint": "https://api.hibob.com/v1/people",  "method": "GET",  "headers": {    "Authorization": "Bearer {{hibob_token}}",    "Accept": "application/json"  }}

Status Check logic:

{  "conditions": [    {      "type": "new_hire",      "status": "ACTIVE",      "startDate": "${today}"    },    {      "type": "status_change",      "previousStatus": "*",      "newStatus": "*"    },    {      "type": "termination",      "status": "INACTIVE"    }  ]}

User Creation Data action example:

{  "name": "Create_Genesys_User",  "input": {    "email": "{{hibob.work_email}}",    "name": "{{hibob.first_name}} {{hibob.last_name}}",    "department": "{{hibob.department}}",    "title": "{{hibob.job_title}}",    "employeeId": "{{hibob.employee_id}}"  }}

And finally error handling:

{  "errorFlow": {    "notification": {      "email": "admin@company.com",      "subject": "HiBob Integration Error",      "body": "Error processing employee {{employeeId}}: {{error_message}}"    },    "retry": {      "maxAttempts": 3,      "intervalMinutes": 5    }  }}

This example work flow would run every 15 minutes to check for new employees in HiBob, monitor status changes, process terminations and sync role/permission updates. 

Now this is just and example and the details would be very specific to your own environment. 

I hope this helps a bit. 

Cheers, 

If I run the APIs everything does as it should, when I use the workflow using the dev api the input doesn't seem to carry over from the API...maybe I am just confusing myself

Hello Andy, 

I am not really an expert when it comes to the HiBob integration. But following the Bamboo blueprint I think you are on the right track as I believe its similar Architect flows and data actions. 

Here's an example workflow for employee status sync:

Schedule Trigger setup:

{  "type": "scheduled",  "frequency": "15_minutes",  "enabled": true}

HiBob Api Data action:

{  "name": "Get_Employee_Updates",  "endpoint": "https://api.hibob.com/v1/people",  "method": "GET",  "headers": {    "Authorization": "Bearer {{hibob_token}}",    "Accept": "application/json"  }}

Status Check logic:

{  "conditions": [    {      "type": "new_hire",      "status": "ACTIVE",      "startDate": "${today}"    },    {      "type": "status_change",      "previousStatus": "*",      "newStatus": "*"    },    {      "type": "termination",      "status": "INACTIVE"    }  ]}

User Creation Data action example:

{  "name": "Create_Genesys_User",  "input": {    "email": "{{hibob.work_email}}",    "name": "{{hibob.first_name}} {{hibob.last_name}}",    "department": "{{hibob.department}}",    "title": "{{hibob.job_title}}",    "employeeId": "{{hibob.employee_id}}"  }}

And finally error handling:

{  "errorFlow": {    "notification": {      "email": "admin@company.com",      "subject": "HiBob Integration Error",      "body": "Error processing employee {{employeeId}}: {{error_message}}"    },    "retry": {      "maxAttempts": 3,      "intervalMinutes": 5    }  }}

This example work flow would run every 15 minutes to check for new employees in HiBob, monitor status changes, process terminations and sync role/permission updates. 

Now this is just and example and the details would be very specific to your own environment. 

I hope this helps a bit. 

Cheers, 

I can think of a few things to double check. 

1. Verify the data mapping between you API calls and the workflows inputs
2. Make sure the data action config properly passes all checks
3. check if any data transformation is needed between the API response and the workflow input
4. Validate the payload structure matches what the work flow expects

Are you just getting the wrong info? Like a "Garbage in, Garbage out scenario" or is it failing to run entirely?

If I run the APIs everything does as it should, when I use the workflow using the dev api the input doesn't seem to carry over from the API...maybe I am just confusing myself

Hello Andy, 

I am not really an expert when it comes to the HiBob integration. But following the Bamboo blueprint I think you are on the right track as I believe its similar Architect flows and data actions. 

Here's an example workflow for employee status sync:

Schedule Trigger setup:

{  "type": "scheduled",  "frequency": "15_minutes",  "enabled": true}

HiBob Api Data action:

{  "name": "Get_Employee_Updates",  "endpoint": "https://api.hibob.com/v1/people",  "method": "GET",  "headers": {    "Authorization": "Bearer {{hibob_token}}",    "Accept": "application/json"  }}

Status Check logic:

{  "conditions": [    {      "type": "new_hire",      "status": "ACTIVE",      "startDate": "${today}"    },    {      "type": "status_change",      "previousStatus": "*",      "newStatus": "*"    },    {      "type": "termination",      "status": "INACTIVE"    }  ]}

User Creation Data action example:

{  "name": "Create_Genesys_User",  "input": {    "email": "{{hibob.work_email}}",    "name": "{{hibob.first_name}} {{hibob.last_name}}",    "department": "{{hibob.department}}",    "title": "{{hibob.job_title}}",    "employeeId": "{{hibob.employee_id}}"  }}

And finally error handling:

{  "errorFlow": {    "notification": {      "email": "admin@company.com",      "subject": "HiBob Integration Error",      "body": "Error processing employee {{employeeId}}: {{error_message}}"    },    "retry": {      "maxAttempts": 3,      "intervalMinutes": 5    }  }}

This example work flow would run every 15 minutes to check for new employees in HiBob, monitor status changes, process terminations and sync role/permission updates. 

Now this is just and example and the details would be very specific to your own environment. 

I hope this helps a bit. 

Cheers,