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  • 1.  id interaction for IVR entry

    Posted 01-15-2024 09:53
    No replies, thread closed.

    Hello,

    using a data table to collect input on IVR (ani, date of call inbound and digits entered by dtmf after selecting an entry on svi), does each entry on svi have a specific id, for example a conversation id like for interactions (voice or other)?  

    I don't see any trace via the API  get api/v2/analytics/conversations/details

    Thanks


    #ArchitectureandDesign
    #DigitalChannels
    #Integrations
    #Reporting/Analytics
    #Routing(ACD/IVR)
    #Telephony

    ------------------------------
    Rihab BEN MALEK
    Teleperformance France SA
    ------------------------------


  • 2.  RE: id interaction for IVR entry
    Best Answer

    Posted 01-16-2024 03:44
    No replies, thread closed.

    Hello, 

    I don't really get your point here. If you're in IVR, you already got a conversation id using Call.ConversationId.

    Unless you use set Participant block to store data as participant data, you won't see trace in api/v2/analytics/conversations/details.

    What do you want to achieve here ?



    ------------------------------
    Gurwan Duplenne
    Genesys - Employees
    ------------------------------



  • 3.  RE: id interaction for IVR entry

    Posted 12-24-2024 09:04
    No replies, thread closed.

    I think what @Rihab BEN MALEK want to archive is to get through api, the collected input made by the caller, perhaps to build a navigation map or for troubleshooting.

    So far, I dont kown ani API capable of get this. The most near feature, is activate in your org "Execution history" to see how a caller do in the flow.

    Regards,

    sg



    ------------------------------
    Saugort Dario Garcia
    Arquitecto de soluciones
    ------------------------------

    Original Message


  • 4.  RE: id interaction for IVR entry

    Posted 12-24-2024 10:08
    No replies, thread closed.

    Hello, yes, I already have the answer :) I have gained some experience with Genesys since January 2024.

    We've got the details indeed from the Participant data , and we have already enabled the Execution History to track the call routing.

    thank you



    ------------------------------
    Rihab
    ------------------------------

    Original Message


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