Genesys Cloud - Main

Hello Community,

When a customer's message is transferred to the queue while waiting for an agent, there is no notification indicating that an agent has connected. We need to implement a mechanism that automatically sends an "Agent Connected" message to the customer once an agent joins the chat.

Could you please advise on how to configure this?

Thank you.

Hello Community,

When a customer's message is transferred to the queue while waiting for an agent, there is no notification indicating that an agent has connected. We need to implement a mechanism that automatically sends an "Agent Connected" message to the customer once an agent joins the chat.

Could you please advise on how to configure this?

Thank you.

Hey mate, yeah there is no way to do that currently, I had to build a plugin that does this (and more thankfully) Ping me if you want to know more

Hello Community,

When a customer's message is transferred to the queue while waiting for an agent, there is no notification indicating that an agent has connected. We need to implement a mechanism that automatically sends an "Agent Connected" message to the customer once an agent joins the chat.

Could you please advise on how to configure this?

Thank you.

Yeah @lawrence

Can you please provide me the information on the plugin which will help me on this

Hey mate, yeah there is no way to do that currently, I had to build a plugin that does this (and more thankfully) Ping me if you want to know more

Hello Community,

When a customer's message is transferred to the queue while waiting for an agent, there is no notification indicating that an agent has connected. We need to implement a mechanism that automatically sends an "Agent Connected" message to the customer once an agent joins the chat.

Could you please advise on how to configure this?

Thank you.

Have a look at this pack and please reach out if you want a demo - this packs a little outdated as more features have been added since then 

Yeah @lawrence

Can you please provide me the information on the plugin which will help me on this

Hey mate, yeah there is no way to do that currently, I had to build a plugin that does this (and more thankfully) Ping me if you want to know more

Hello Community,

When a customer's message is transferred to the queue while waiting for an agent, there is no notification indicating that an agent has connected. We need to implement a mechanism that automatically sends an "Agent Connected" message to the customer once an agent joins the chat.

Could you please advise on how to configure this?

Thank you.

We are trying to send a message automatically using the API:

/api/v2/conversations/messages/{conversationId}/communications/{communicationId}/messages

We attempted to trigger this API via a workflow using a Data Action, but it's not working with the Client Credentials OAuth flow. However, the same API works when tested in the Developer Center.

Is there any alternative authentication method to call this API via Data Action successfully? If so, please provide guidance on how to achieve this.

Have a look at this pack and please reach out if you want a demo - this packs a little outdated as more features have been added since then 

Yeah @lawrence

Can you please provide me the information on the plugin which will help me on this

Hey mate, yeah there is no way to do that currently, I had to build a plugin that does this (and more thankfully) Ping me if you want to know more

Hello Community,

When a customer's message is transferred to the queue while waiting for an agent, there is no notification indicating that an agent has connected. We need to implement a mechanism that automatically sends an "Agent Connected" message to the customer once an agent joins the chat.

Could you please advise on how to configure this?

Thank you.