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  • 1.  Inbound Message flow - Messager UI Chat issue

    Posted 09-05-2025 15:39

    @Genesys Community ,

    which reason getting the error on customer chat window .


    #ArchitectureandDesign
    #ConversationalAI(Bots,AgentAssist,etc.)
    #DigitalChannels
    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration

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    Haridass Sarangan
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  • 2.  RE: Inbound Message flow - Messager UI Chat issue
    Best Answer

    Posted 09-05-2025 15:59

    Hello Haridass,

    I checked internally and I cannot say for certain what causes that error message to pop up. I would recommend reverting any configuration changes that you made and retesting to see if that fixes the issue. If that doesn't work, you may need to capture some console and network logs and raise a case with Product Support. If you do, please let me know what the case number is so that I can monitor the issue internally.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Inbound Message flow - Messager UI Chat issue

    Posted 09-05-2025 20:01

    If you can reproduce it then you can use Developer Tools in the browser to look at the Console and Network logs for errors that might give you more info...or send them to Support as Jason suggests.



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    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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    Original Message


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