Thank you for your response. I am looking forward to these updates taking effect. At this time, transitioning to the newer dashboard view would not be a viable option
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Robert Gacula, Manager, Workforce Management Team
American Specialty Health
RobertG@ASHN.com CA, San Diego.
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Original Message:
Sent: 03-18-2025 15:52
From: Nikhil Ponnam
Subject: Increase the number of available boxes on the Genesys Dashboard.
@Robert Gacula - as Sam mentioned we are working on the feature to enable dark theme as an option for dashboards. Additionally, we are working on providing widget resizing and font size customizability features.
https://genesyscloud.ideas.aha.io/ideas/DARAIIN-I-39
https://genesyscloud.ideas.aha.io/ideas/ANLS-I-713
With widget resizing capability, the goal is to provide the flexibility to arrange the widgets according to the layout you prefer.
Thanks,
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Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
Original Message:
Sent: 03-10-2025 11:05
From: Robert Gacula
Subject: Increase the number of available boxes on the Genesys Dashboard.
Thank you for this information.
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Robert Gacula, Manager, Workforce Management Team
American Specialty Health
RobertG@ASHN.com CA, San Diego.
Original Message:
Sent: 03-10-2025 05:34
From: Samuel Jillard
Subject: Increase the number of available boxes on the Genesys Dashboard.
Hi Robert,
Development of Dark Mode/themes in Genesys Cloud is currently in development and will cover dark mode for dashboards.
Here is a link to the idea so that you can track it: Enable Dark Mode for Dashboards
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 03-07-2025 12:56
From: Robert Gacula
Subject: Increase the number of available boxes on the Genesys Dashboard.
Samuel,
Thank you for your response. You are correct; this view is from the previous dashboard. The new dashboard format and background are challenging for all-day viewing. My team monitors four lines of business dashboards, and the white background with no adjustment feature strains their eyes. You can see the screenshot below. Do you know if the new dashboard will have any adjustment and filter features, as many clients have requested? 
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Robert Gacula, Manager, Workforce Management Team
American Specialty Health
RobertG@ASHN.com CA, San Diego.
Original Message:
Sent: 03-07-2025 05:55
From: Samuel Jillard
Subject: Increase the number of available boxes on the Genesys Dashboard.
Hi Robert,
That looks like the old dashboard UI, have you tried the new dashboard UI that has Dynamic resizing of widgets: Dashboard UI updates
I am also going to move this thread to the new Reporting and Analytics community as this would be better answered and discussed here :)
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 03-06-2025 15:30
From: Robert Gacula
Subject: Increase the number of available boxes on the Genesys Dashboard.
Hello,
I am inquiring about the possibility of increasing the number of available boxes on the real-time monitoring dashboards from 7x7 to 10x10. This enhancement would allow for a more comprehensive view of specific metrics in real-time on a single screen. 
#Configuration
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Robert Gacula, Manager, Workforce Management Team
American Specialty Health
RobertG@ASHN.com CA, San Diego.
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