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  • 1.  Integration with Two-Way Radio Console Software Application - Avtec Scout (Radio System)

    Posted 07-31-2024 11:49
    No replies, thread closed.

    Hello Genesys Cloud Community, need some help in case you might've had a similar need: To integrate with an Two Way Radio Console software, specifically on how to allow an Agent to be able to mute the audio either from Genesys Cloud (Active Call) or from the Two-Way Radio communication dispatch being heard (within same headset) as their users group sends a broadcast dispatch.

    Have you incorporated some sort of Audio Interface to enable the ability to Mute either audio source?

    A quick search within GC API's didn't produce one tied to this type of integration.

    Thanks in advance.


    #API/Integrations

    ------------------------------
    Oswaldo Ganoza
    Application Support Team Lead
    Novant Health
    ------------------------------


  • 2.  RE: Integration with Two-Way Radio Console Software Application - Avtec Scout (Radio System)

    Posted 07-31-2024 16:15
    No replies, thread closed.

    Hello Oswaldo!

    I haven't heard of anything like this being done and cant think of any integrations off the top of my head. But we have hundreds of apps in our appfoundry. 

    @George Ganahl can you think of anything for this specific need?

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Integration with Two-Way Radio Console Software Application - Avtec Scout (Radio System)

    Posted 07-31-2024 16:33
    No replies, thread closed.

    My off-the-cuff thought is to take advantage of the functionality built into Windows 10 and above which allows you to mute specific running applications by right-clicking the sound icon in the systray and opening the Volume Mixer settings...



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Senior Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: Integration with Two-Way Radio Console Software Application - Avtec Scout (Radio System)

    Posted 09-10-2024 11:22
    No replies, thread closed.

    Hello Oswaldo, 

    Did George's response help you out? Or are you still looking for a solution?

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 5.  RE: Integration with Two-Way Radio Console Software Application - Avtec Scout (Radio System)
    Best Answer

    Posted 09-11-2024 11:21
    No replies, thread closed.

    One option would be to build and iframe an Interaction Widget to the right hand widgets panel while the agent is handling the call: https://developer.genesys.cloud/platform/integrations/client-apps/.  The widget could display two-way radio control buttons to allow the agent to mute to radio, or any other control that the agent may need. As George suggested, you obviously could use the Windows sound system to mute that audio, but an Interaction Widget could just make it easier and faster to do so right from within Genesys Cloud.



    ------------------------------
    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
    ------------------------------

    Original Message


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