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  • 1.  Intent Miner - BOT Flow

    Posted 4 days ago

    Hi there, We've had a voicebot (Bot Flow) running for some time now, and I'm exploring ways we can improve intent recognition-particularly around unmatched utterances.

    From what I can see in Genesys Intent Miner, it appears that only interactions from Chat, Call, or Message are supported. Is there a way to mine intents specifically from our voicebot flow?

    I've also attempted to upload a JSON file containing conversation IDs and utterances, but haven't had much success getting it accepted-possibly due to format or eligibility.

    Any guidance or best practices would be hugely appreciated!


    #Unsure/Other

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    Brian Greene
    Scottish Power plc[WebsiteUrl]
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  • 2.  RE: Intent Miner - BOT Flow

    Posted 4 days ago

    Hi Brian

    I believe it is possible if you have enabled voice transcription for the bot flow, but I will let someone else confirm if they have got that to work. There is also a Example en-us JSON file available in the resource center that might help with your upload format



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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