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  • 1.  Introducing Non-Voice Interaction Recording Downloads

    Posted 09-30-2020 09:54
    No replies, thread closed.


    Hello, Community members.

    We have released the feature in Genesys Cloud to enable the download of an individual non-voice interaction recording.

    Introducing Non-Voice Interaction Recording Downloads

    With this feature, users with appropriate access rights (i.e. quality administrator, evaluator, or supervisor) can download an individual non-voice interaction recorded in Genesys Cloud in the specified format. If you are in a region where recording non-voice interactions is mandatory, you can download emails, chat, and message interactions to share with clients or regulatory authorities.

    Key features

    • Download an individual email interaction recorded in Genesys Cloud in EML format.
    • Download an individual chat or message interaction in a Zip file that contains an HTML file and a source folder.

    Message interaction download
    Chat interaction download


    Email interaction download

    Resources

    For more information, check out our Release Notes in the Resource Center.


    #Roadmap/NewFeatures

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    Dilipkarthik J
    Genesys - Employees
    Sr. Product Manager, WEM
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  • 2.  RE: Introducing Non-Voice Interaction Recording Downloads

    Posted 10-01-2020 04:29
    No replies, thread closed.
    Just curious - is this easily available to agents so they can save a copy of the email / chat interaction they just finished working on (i.e. for compliance purposes, any communication with customers needs to be saved into a separate document management system)?

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    Jeff Hoogkamer
    City of Gold Coast
    ------------------------------

    Original Message


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