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  • 1.  Is it possible to auto-launch a Client App when an agent logs into Genesys Cloud?

    Posted 08-01-2025 12:27

    Hi everyone,

    I'm developing a custom Client App (using the Standalone or Widget type), and I'd like it to launch automatically as soon as the user logs into Genesys Cloud-without requiring the agent to click on the app icon manually.

    Is there any supported way to do this, or a workaround (e.g., setting a default display type or trigger on login)?

    If not currently supported, is this feature on the roadmap?

    Thanks in advance!
    Ivan


    #Implementation

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    Ivan Rosa
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  • 2.  RE: Is it possible to auto-launch a Client App when an agent logs into Genesys Cloud?

    Posted 08-04-2025 04:10

    Hello Ivan,

    I am going to move this to the Genesys Cloud - Developer Community as this is more of a developer question.  Hopefully they will be able to answer this for you.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Is it possible to auto-launch a Client App when an agent logs into Genesys Cloud?

    Posted 08-04-2025 09:54

    Hello,

    There  is unfortunately no supported way to launch automatically a client app (standalone or widget).

    I don't think there is any related feature in the roadmap.

    Regards,



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    Jerome Saint-Marc
    Senior Development Support Engineer
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    Original Message


  • 4.  RE: Is it possible to auto-launch a Client App when an agent logs into Genesys Cloud?

    Posted 08-05-2025 17:56
    Edited by George Ganahl 08-05-2025 17:56

    You can create a web shortcut that includes the app address for folks to use during login.

    For example, a shortcut that points to https://apps.mypurecloud.com/directory/#/apps/c5661aa8-xxxx-498d-xxxx-ba2b0d512d40 first goes to the login dialog then to the app URL.

    I've also set it up using SSO login with the app address as the redirect after authentication.

    (This is for apps you access under the Apps drop-down menu in GC)



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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    Original Message


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