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Is it possible to save Email Drafts for Out bound in Workbin & Inbounds to Pending Workbin for future processing

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  • 1.  Is it possible to save Email Drafts for Out bound in Workbin & Inbounds to Pending Workbin for future processing

    Posted 08-18-2023 21:49
    No replies, thread closed.

    Looking at options on how I can save email drafts to a Agent Workbin or the inbounds to a Pending Workbin for future processing. Is there a way to do it?


    #DigitalChannels

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    Rakesh Shringi
    The Capital Group Companies, Inc.
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  • 2.  RE: Is it possible to save Email Drafts for Out bound in Workbin & Inbounds to Pending Workbin for future processing

    Posted 08-20-2023 17:44
    No replies, thread closed.

    While you could definitely do this (once we actually get routing to an agent working), the Email team at Genesys has an aggressive roadmap including Email Parking and reassignment and preview that will be better for this.  They are also looking at supervisor review before sending.  @Jody Nabuurs, feel free to comment or Rakesh, you can check out the roadmap presentation from April of this year.  Here is their current workload - one VERY productive team!



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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