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Map Tlib events for CX Inbound call flow.

1. Map Tlib events for CX Inbound call flow.

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Madurai Durai

Posted 04-24-2025 21:10

Hi Team,

I have done Inbound call in Cloud CX and do the consult & Conference. Below notifications where I can see associated for my call.

v2.detail.events.conversation.{id}.customer.start

v2.detail.events.conversation.{id}.flow.start

v2.analytics.flow.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.attributes

v2.detail.events.conversation.{id}.attributes

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.acd.start

v2.detail.events.conversation.{id}.flow.end

v2.analytics.flow.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.analytics.flow.{id}.metrics

v2.detail.events.conversation.{id}.user.start

v2.detail.events.conversation.{id}.flow.start

v2.detail.events.conversation.{id}.acd.end

v2.analytics.conversation.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.acd.end

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.flow.end

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.user.start

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.attributes

v2.analytics.conversation.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.user.end

v2.detail.events.conversation.{id}.attributes

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.user.end

v2.analytics.conversation.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.analytics.conversation.{id}.metrics

v2.detail.events.conversation.{id}.customer.end

So Could anyone help to find out the way how to match/relate the TLIB events with the help of above notifications?

For example, to know which notifications relate EventQueued, EventRouteRequest etc.,

#Architect
#Integrations

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Madurai Durai
IT
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