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  • 1.  Mask the ANI from the agent screen

    Posted 05-17-2024 01:39
    No replies, thread closed.

    Hi , Requirement is to mask/hide the ANI from agent script but Caller.ani is read only. Please suggest how can we achieve this.


    #Unsure/Other

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    Vijaylaxmi Singh
    Tata Communications Limited
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  • 2.  RE: Mask the ANI from the agent screen
    Best Answer

    Posted 05-17-2024 06:41
    No replies, thread closed.

    Hi, 

    You can just simply avoid sending the calling number as an input parameter to the script (Assuming you have a custom script with predefined input variables)

    Thanks and Regards,

    Sriram L



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    Sriram L
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    Original Message


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