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Meet Melissa, new to Genesys!

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  • 1.  Meet Melissa, new to Genesys!

    Posted 06-30-2021 14:07
    Edited by Melissa Ly 07-06-2021 14:14
    No replies, thread closed.

    Hey Genesys Members, my name is Melissa ~ your new Online Community Specialist!


    I'll be working with Matt Lawson and am looking forward to being part of your Genesys Experience. 

    For any member who introduces themselves below this post…. get an additional entry in the Search Term Poll Contest…which now has a $25 gift card reward if selected! All logged-in participants who guess the correct answer in the Search Term Poll are entered into the drawing.

    Good luck, excited to be meet you all!

    -

    Cheers!

    Melissa Ly

    Genesys Employee

    Online Community Specialist  


    #Unsure/Other

    ------------------------------
    Melissa Ly
    Genesys - Employees
    ------------------------------


  • 2.  RE: Meet Melissa, new to Genesys!

    Posted 06-30-2021 19:43
    No replies, thread closed.
    Welcome aboard Melissa,

    Been a long-time member and top supplier of answers to a lot of people over the last 17 years or so.  I love seeing the community grow and how everyone is so willing to lend their expertise to those in need.  It takes a community to raise a contact center!

    Robert

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Meet Melissa, new to Genesys!

    Posted 07-01-2021 15:07
    Edited by Melissa Ly 07-01-2021 15:08
    No replies, thread closed.
    Hey Robert, 

    It's so great to meet you! I think that's incredible that you've been part of the Genesys Community for 17 years, I'm looking forward to learning from you and being part of your Genesys Community Experience. What would you say is your favorite part about the experience over the years? 

    Cheers to Community!

    ------------------------------
    Melissa Ly
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: Meet Melissa, new to Genesys!

    Posted 07-01-2021 15:27
    No replies, thread closed.
    The every-changing landscape of the business and the phenomenal pace of innovation at Genesys.  It keeps me on my toes and is never a boring moment.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Meet Melissa, new to Genesys!

    Posted 07-01-2021 15:46
    No replies, thread closed.
    That's really good to hear Robert. I mean I've been at Genesys a month and it's been wonderful. There's no shortage of creativity and innovation here. 

    Excited to be part of this with you and Community! I shall see you around ~

    - Melissa

    ------------------------------
    Melissa Ly
    Genesys - Employees
    ------------------------------

    Original Message


  • 6.  RE: Meet Melissa, new to Genesys!

    Posted 07-01-2021 09:18
    No replies, thread closed.
    Hey Melissa!

    Welcome to the team! My name is Matt and I'm the Online Community Manager for Genesys. If anyone is ever visiting, I work out of the Genesys office in North Carolina and would love to say hey.

    In my spare time, I love hanging out with my wife and our new dog Marty. I would share a picture, but I don't want to risk breaking the internet. 

    I'm 100% jealous of your sticker collection. Makes me think of my Funko Pops which have now been quarantined in the office for 1.5 years. I hope they are getting along, making new friends, and don't miss me too much!

    Cheers,

    Matt

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 7.  RE: Meet Melissa, new to Genesys!

    Posted 07-01-2021 09:31
    No replies, thread closed.

    Hello Melissa!

    I LOVE seeing the great questions and ideas that come through the Q&A and Ideas board.  I admit that I hit the LIKE button quite often.

    I've been work with the Genesys platform for 4 years and am such a huge fan of Cloud based solutions.

    In my spare time, I love reading about history, doing flower and vegetable gardening, and co-leading a Celebrate Recovery program.




  • 8.  RE: Meet Melissa, new to Genesys!

    Posted 07-01-2021 15:16
    No replies, thread closed.
    Hey Nathan, 

    It's nice to meet you! I too am an avid "liker" when I see a good discussion post.  

    What part of history are you most interested in?

    I always find myself watching shows like Downtown Abbey and then finding myself in a Youtube documentary hole but it's great stuff!

    Cheers,
    Melissa 



    ------------------------------
    Melissa Ly
    Genesys - Employees
    ------------------------------

    Original Message


  • 9.  RE: Meet Melissa, new to Genesys!

    Posted 07-01-2021 18:52
    No replies, thread closed.
    Welcome aboard Melissa.  One thing I like about this community is for the most part we all put aside the "us vs them" mentality and don't come in here as competitors in the marketplace :)

    ------------------------------
    Vaun Mccarthy
    NTT New Zealand Limited
    ------------------------------



  • 10.  RE: Meet Melissa, new to Genesys!

    Posted 07-02-2021 08:44
    No replies, thread closed.
    Thank you for the warm welcome Vaun. It's nice to officially meet you, I've definitely seen your posts around community. 

    Happy to join such a welcoming community space!

    ------------------------------
    Melissa Ly
    Genesys - Employees
    ------------------------------

    Original Message


  • 11.  RE: Meet Melissa, new to Genesys!

    Posted 07-02-2021 04:07
    No replies, thread closed.
    Hello and Welcome Melissa!

    I have used Genesys Cloud as a contact center manager in my previous job and now I am working for a re-seller. Kinda newbie but very excited to learn new things.

    ------------------------------
    Riitta Richard
    Advania Finland Oy
    ------------------------------



  • 12.  RE: Meet Melissa, new to Genesys!

    Posted 07-02-2021 08:48
    No replies, thread closed.
    Riitta, it's nice to meet you! What aspects of Genesys Cloud are you looking for now as a re-seller? 

    Cheers,
    Melissa

    ------------------------------
    Melissa Ly
    Genesys - Employees
    ------------------------------

    Original Message


  • 13.  RE: Meet Melissa, new to Genesys!

    Posted 07-05-2021 00:39
    No replies, thread closed.
    I'm personally interested in WEM due to my background being a contact center manager. It is a tough job to get the right resources in right time as well as to keep the workers happy and to get them to reach the best they can be.

    ------------------------------
    Riitta Richard
    Advania Finland Oy
    ------------------------------

    Original Message


  • 14.  RE: Meet Melissa, new to Genesys!

    Posted 07-06-2021 08:52
    No replies, thread closed.
    For sure, it's all encompassing. You've definitely come to the right place. Not sure if you've joined yet, but the WEM Community is wonderful. 

    Cheers,
    Melissa 


    ------------------------------
    Melissa Ly
    Genesys - Employees
    ------------------------------

    Original Message


  • 15.  RE: Meet Melissa, new to Genesys!

    Posted 07-03-2021 08:42
    No replies, thread closed.
    Hi Melissa,

    Welcome and good to have you as a community specialist. I've been reading your posts with quite interest 😊.

    Kind regards,

    ------------------------------
    Asad Saqlain
    ------------------------------



  • 16.  RE: Meet Melissa, new to Genesys!

    Posted 07-06-2021 08:53
    No replies, thread closed.
    Hi Asad, 

    It's nice to meet you. Looking forward to seeing you around the Community. 

    Cheers! 
    Melissa

    ------------------------------
    Melissa Ly
    Genesys - Employees
    ------------------------------

    Original Message


  • 17.  RE: Meet Melissa, new to Genesys!

    Posted 07-04-2021 05:08
    No replies, thread closed.
    Hi Melissa.. welcome.

    The community is my number one place to visit look forward to seeing you here...Poldark was my latest period binge watch :-)

    ------------------------------
    Matt Calton
    Grove & Dean Ltd
    ------------------------------



  • 18.  RE: Meet Melissa, new to Genesys!

    Posted 07-06-2021 08:55
    No replies, thread closed.
    Hi Matt,

    Thanks for the warm welcome! Happy to be part of the Community. 

    I haven't heard of Poldark, I'll have to check it out, thanks for the rec! 

    Been in serious need of a new show. 

    Cheers,
    Melissa

    ------------------------------
    Melissa Ly
    Genesys - Employees
    ------------------------------

    Original Message


  • 19.  RE: Meet Melissa, new to Genesys!

    Posted 07-05-2021 10:41
    No replies, thread closed.
    Good morning Melissa, I hope you are enjoying your July 4th long weekend.  I am in Vancouver Canada, ex Genesys and look forward to reading the updates from the Genesys Cloud members.  There is a wealth of knowledge out there everyone is more than happy to share their insights.

    ------------------------------
    Martin Bunting
    i3Vision Technologies Inc.
    ------------------------------



  • 20.  RE: Meet Melissa, new to Genesys!

    Posted 07-06-2021 08:57
    No replies, thread closed.
    Hey Martin, it's nice to meet you. Hope you had a good holiday weekend as well. It really is incredible to see the dynamic of experts within community and how everyone helps one another. Happy to be here. Cheers!

    ------------------------------
    Melissa Ly
    Genesys - Employees
    ------------------------------

    Original Message


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