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Hello,

Is there a way to find out if an agent was the one who disconnected the session? It will be used to trigger pop up survey.
Genesys("subscribe", "MessagingService.conversationDisconnected", function() {} contains both system and agent disconnects.
Is there any other command we can use?

Thank you!

Hello Marija,

in the webmessaging API, this event should give you all details you need 

https://developer.genesys.cloud/commdigital/digital/webmessaging/websocketapi#conversation-disconnect

I don't get it what missing to address your use case ?  if the disconnect is done by the agent it will be notify in the event ("human")