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Messenger slots disappear when alerts sent upon no response or invalid response

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  • 1.  Messenger slots disappear when alerts sent upon no response or invalid response

    Posted 07-03-2024 08:06
    No replies, thread closed.

    It looks like messenger slots are getting disappeared when the system throws alert upon no response or invalid response. Can we retain the slots at such situations so that it looks like a reminder has been sent upon no response.


    #DigitalChannels

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    Rizwan Khan
    Tata Consultancy Services Ltd
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  • 2.  RE: Messenger slots disappear when alerts sent upon no response or invalid response
    Best Answer

    Posted 07-05-2024 11:39
    No replies, thread closed.

    Hey Rizwan,

    Would you be able to provide a bit more information on the issue?  I am not sure I understand the scenario you are looking for help with.



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    Samuel Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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