Genesys Cloud - Main

Hello all, We saw this feature in the new releases a while back but now that we want to explore it, we're not finding anything.

Does anyone know if this feature was released?  If so do you have a link to the article explaining permissions and set up?

Thanks

#Unsure/Other

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Daniel Cross
Bright Horizons Family Solutions LLC
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If I look at last week's Release Notes, the main Resource Center article on messaging monitoring is at https://help.mypurecloud.com/articles/monitor-in-progress-digital-interactions/

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Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
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