Hi Guys,

We have two different recording requirements as follows:

1. We need to have ALL inbound and outbound call recordings deleted after 180 days (6 months).
2. We need to have outbound calls  with a specific wrapup code used deleted after 5 days.

I have created two polcieis for the above requirements as follows:

Requirement 1:
Matching Criteria:
Conversation Direction - Inbound / Outbound

Actions to Perform :
Retain Recordings
Delete Recordings After - 180 days

Requirement 2:
Matching Criteria:
Conversation Direction: Outbound
Wrapup Code: dont record

Actions to Perform:
Retain Recordings
Delete Recording After - 5 days

The issue here is that once both  policies are enabled the days to delete recordings for all calls (even the calls with the specified wrapup code) is set to 180 days.

Does anyone in the community know if there is a way to prioritize the policies so that the interactions with the wrapup used would delete after  5 days ?


:)
Ricardo 

Hi Guys,

We have two different recording requirements as follows:

1. We need to have ALL inbound and outbound call recordings deleted after 180 days (6 months).
2. We need to have outbound calls  with a specific wrapup code used deleted after 5 days.

I have created two polcieis for the above requirements as follows:

Requirement 1:
Matching Criteria:
Conversation Direction - Inbound / Outbound

Actions to Perform :
Retain Recordings
Delete Recordings After - 180 days

Requirement 2:
Matching Criteria:
Conversation Direction: Outbound
Wrapup Code: dont record

Actions to Perform:
Retain Recordings
Delete Recording After - 5 days

The issue here is that once both  policies are enabled the days to delete recordings for all calls (even the calls with the specified wrapup code) is set to 180 days.

Does anyone in the community know if there is a way to prioritize the policies so that the interactions with the wrapup used would delete after  5 days ?


:)
Ricardo 

Hi Guys,

We have two different recording requirements as follows:

1. We need to have ALL inbound and outbound call recordings deleted after 180 days (6 months).
2. We need to have outbound calls  with a specific wrapup code used deleted after 5 days.

I have created two polcieis for the above requirements as follows:

Requirement 1:
Matching Criteria:
Conversation Direction - Inbound / Outbound

Actions to Perform :
Retain Recordings
Delete Recordings After - 180 days

Requirement 2:
Matching Criteria:
Conversation Direction: Outbound
Wrapup Code: dont record

Actions to Perform:
Retain Recordings
Delete Recording After - 5 days

The issue here is that once both  policies are enabled the days to delete recordings for all calls (even the calls with the specified wrapup code) is set to 180 days.

Does anyone in the community know if there is a way to prioritize the policies so that the interactions with the wrapup used would delete after  5 days ?


:)
Ricardo 

Hi Guys,

We have two different recording requirements as follows:

1. We need to have ALL inbound and outbound call recordings deleted after 180 days (6 months).
2. We need to have outbound calls  with a specific wrapup code used deleted after 5 days.

I have created two polcieis for the above requirements as follows:

Requirement 1:
Matching Criteria:
Conversation Direction - Inbound / Outbound

Actions to Perform :
Retain Recordings
Delete Recordings After - 180 days

Requirement 2:
Matching Criteria:
Conversation Direction: Outbound
Wrapup Code: dont record

Actions to Perform:
Retain Recordings
Delete Recording After - 5 days

The issue here is that once both  policies are enabled the days to delete recordings for all calls (even the calls with the specified wrapup code) is set to 180 days.

Does anyone in the community know if there is a way to prioritize the policies so that the interactions with the wrapup used would delete after  5 days ?


:)
Ricardo 

Hi Ricardo

When you apply policies its not retroactive so it means it affect all the interactions from the momment you apply. Are new recording being deleted and not older ones since you enabled that policy?

To apply deletion for older ones, if this is what you want, you should do via API

https://developer.genesys.cloud/analyticsdatamanagement/recording/recordings-bulk-action

Check also this developer post with your question ->

Delete recording from the script

Bulk Delete Recordings with specific Wrapup

Let me know

Hi Guys,

We have two different recording requirements as follows:

1. We need to have ALL inbound and outbound call recordings deleted after 180 days (6 months).
2. We need to have outbound calls  with a specific wrapup code used deleted after 5 days.

I have created two polcieis for the above requirements as follows:

Requirement 1:
Matching Criteria:
Conversation Direction - Inbound / Outbound

Actions to Perform :
Retain Recordings
Delete Recordings After - 180 days

Requirement 2:
Matching Criteria:
Conversation Direction: Outbound
Wrapup Code: dont record

Actions to Perform:
Retain Recordings
Delete Recording After - 5 days

The issue here is that once both  policies are enabled the days to delete recordings for all calls (even the calls with the specified wrapup code) is set to 180 days.

Does anyone in the community know if there is a way to prioritize the policies so that the interactions with the wrapup used would delete after  5 days ?


:)
Ricardo 

Hi Ricardo

When you apply policies its not retroactive so it means it affect all the interactions from the momment you apply. Are new recording being deleted and not older ones since you enabled that policy?

To apply deletion for older ones, if this is what you want, you should do via API

https://developer.genesys.cloud/analyticsdatamanagement/recording/recordings-bulk-action

Check also this developer post with your question ->

Delete recording from the script

Bulk Delete Recordings with specific Wrapup

Let me know

Hi Guys,

We have two different recording requirements as follows:

1. We need to have ALL inbound and outbound call recordings deleted after 180 days (6 months).
2. We need to have outbound calls  with a specific wrapup code used deleted after 5 days.

I have created two polcieis for the above requirements as follows:

Requirement 1:
Matching Criteria:
Conversation Direction - Inbound / Outbound

Actions to Perform :
Retain Recordings
Delete Recordings After - 180 days

Requirement 2:
Matching Criteria:
Conversation Direction: Outbound
Wrapup Code: dont record

Actions to Perform:
Retain Recordings
Delete Recording After - 5 days

The issue here is that once both  policies are enabled the days to delete recordings for all calls (even the calls with the specified wrapup code) is set to 180 days.

Does anyone in the community know if there is a way to prioritize the policies so that the interactions with the wrapup used would delete after  5 days ?


:)
Ricardo 

Hi Ricardo

When you apply policies its not retroactive so it means it affect all the interactions from the momment you apply. Are new recording being deleted and not older ones since you enabled that policy?

To apply deletion for older ones, if this is what you want, you should do via API

https://developer.genesys.cloud/analyticsdatamanagement/recording/recordings-bulk-action

Check also this developer post with your question ->

Delete recording from the script

Bulk Delete Recordings with specific Wrapup

Let me know

Hi Guys,

We have two different recording requirements as follows:

1. We need to have ALL inbound and outbound call recordings deleted after 180 days (6 months).
2. We need to have outbound calls  with a specific wrapup code used deleted after 5 days.

I have created two polcieis for the above requirements as follows:

Requirement 1:
Matching Criteria:
Conversation Direction - Inbound / Outbound

Actions to Perform :
Retain Recordings
Delete Recordings After - 180 days

Requirement 2:
Matching Criteria:
Conversation Direction: Outbound
Wrapup Code: dont record

Actions to Perform:
Retain Recordings
Delete Recording After - 5 days

The issue here is that once both  policies are enabled the days to delete recordings for all calls (even the calls with the specified wrapup code) is set to 180 days.

Does anyone in the community know if there is a way to prioritize the policies so that the interactions with the wrapup used would delete after  5 days ?


:)
Ricardo