Hey all! I am trying to maintain my divisions within my org while allowing ACD transfers between them? Is that possible? If not, then how do I assign roles to divisions without them being able to see the interactions of divisions they are not a member of? Is that possible? If not, then there is there a permission that can be removed to restrict their ability of agents to see interaction? Long and short of it is I need my agents to be able to transfer between divisions without seeing interactions that they have no need to see. Any help with this would be greatly appreciated.
#Unsure/Other------------------------------
Andrew Saltonstall
Pensacola Christian College, Inc.
------------------------------