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  • 1.  New Navigation System and Information Architecture in Genesys Cloud

    Posted 09-04-2025 09:32

    Hi Team,

    I went through the presentation on this "New Navigation System" & now I'm looking for some answers for my questions for a Rollout Readiness Checklist, for e.g. - 

    🔧 Technical Preparation
    1. Confirmation on compatibility with existing integrations and custom workflows
    2. Test new navigation in sandbox (if available) or opt-in preview mode
    3. Ensure role-based access and permissions are unaffected
     
    📚 Training & Communication
    1. To share Genesys-provided tutorials and walkthrough videos to a wider audience in my Organisation or for Customers.
    2. Any opt-in/opt-out options to users (if still available during transition)


    Any suggestions are welcome.
    Thanks



    ------------------------------
    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    BT plc
    ------------------------------


  • 2.  RE: New Navigation System and Information Architecture in Genesys Cloud

    Posted 09-10-2025 07:23

    Hi Ashiesh,

    I propose we continue this discussion under the following thread:
    👉 New Unified Navigation Experience Coming to Genesys Cloud

    Genesys releases new features-such as the unified navigation-only after we have ensured the right level of quality and compatibility. Role-based access and permissions (including the newly introduced opt-in permission) are also thoroughly tested.

    The behavior of the opt-in permission is described in detail in the thread linked above. It is important to note that customers may need to complete some preparatory steps ahead of Beta or GA, particularly if UI > All Permissions is enabled, since this automatically inherits the opt-in permission state.

    For additional details, including training materials and resource center documentation, please refer to the top-level link provided.

    Regards:

    Zoltan



    ------------------------------
    Zoltan Juricskay
    Product Manager
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: New Navigation System and Information Architecture in Genesys Cloud

    Posted 09-10-2025 09:10

    Hi @Zoltan Juricskay,

    Thanks for your response.
    It's actually 👉 New Navigation System and Information Architecture in Genesys Cloud 

    (different than New Unified Navigation Experience Coming to Genesys Cloud)

    I was able to get more information from - 
    https://help.mypurecloud.com/announcements/new-unified-navigation-experience-coming-to-genesys-clou…" href="https://help.mypurecloud.com/announcements/new-unified-navigation-experience-coming-to-genesys-cloud/" rel="noreferrer noopener" target="_blank" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://help.mypurecloud.com/announcements/new-unified-navigation-experience-coming-to-genesys-cloud/">https://help.mypurecloud.com/announcements/new-unified-navigation-experience-coming-to-genesys-clou….



    ------------------------------
    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    BT plc
    ------------------------------

    Original Message


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