Thanks George, re the topics and transcription could you please elaborate a bit more as to what this message actually means when you go into the assistant for Agent Assist to assign it to queues.
Original Message:
Sent: 05-08-2024 17:40
From: George Ganahl
Subject: New Q&A Show: Could we stump George Ganahl? Find out!
Transcription and Dictionary: https://help.mypurecloud.com/faqs/how-do-i-increase-the-accuracy-of-voice-transcription/
------------------------------
George Ganahl GCP, GCSME, ICCE, ICHD, etc.
Senior Principal PS Consultant
Genesys
Original Message:
Sent: 05-08-2024 15:29
From: Nicole Milliken
Subject: New Q&A Show: Could we stump George Ganahl? Find out!
In this episode of the Genesys Cloud Community Q&A Show, we ask several questions to Senior Pro Consultant, @George Ganahl, and try to stump him in the process! Does he have answers to "first contact resolutions" or "roles for inactive users"? How about stuff about email campaigns, agent assist, or WebRTC? You're going to have to watch to find out what answers he gives.
After you watch this episode, we put together some tough questions for YOU! Head over to the Trivia Tower community and play in our sustainability challenge which could win you an item off the Prize Wall!
Chapters: 0:00 - 4:21: Intro
4:22 - 9:51: First Contact Resolution Solution
9:52 - 11:23: Inactive User Loses Role
11:24 - 15:12: Email Notifications When a Campaign Starts and Stops
15:13 - 19:08: Transcription in Programs vs. Agent Assist
19:09 - 26:52: WebRTC
26:53 - 27:12: Outro
Resource Documents:
Q1: First Contact Resolution Solution: https://community.genesys.com/discussion/first-contact-resolution-solution#bm8082d5af-cfba-47b5-a385-018f534ca490
Q2: Inactive User Loses Role: https://community.genesys.com/discussion/inactive-user-loses-role?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fcommunitykey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4
Q3: Email Notifications When a Campaign Starts and Stops: https://community.genesys.com/discussion/email-notification?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fcommunitykey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4
Q4: Transcription in Programs vs. Agent Assist: https://community.genesys.com/discussion/transcription-in-programs-versus-agent-asisst?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fcommunitykey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4 Agent Assist Epsiodes: https://www.youtube.com/@GenesysCommunity/search?query=agent%20assist
Q5: WebRTC: https://community.genesys.com/discussion/qa-show-webrtc#bm130b011a-a23d-4b05-9e8c-018f2a641284
If you want more information about Genesys Cloud, peruse more of our episodes on the Genesys Youtube page.
Thanks for watching!
Nicole
#CommunityVideos(TAM,QA,etc.)
------------------------------
Nicole Milliken
Genesys - Employees
------------------------------