Greetings!
I wanted to let you know about a new video we just released:
Google Dialogflow Integration Quick Start
The article and video provide you with a quick start resource for the Google Dialogflow integration, now available from the Genesys AppFoundry. This integration allows customers to implement Google Dialogflow into PureCloud.
Also, Architect's Call Dialogflow Bot action is now available for use in inbound call, in-queue, and outbound flows. Administrators and contact center managers can use this action with the Google Dialogflow integration, which processes the call according to Dialogflow Bot configuration. Then, the bot returns the call with intents and slots to Architect for further processing.
Read the article.
Read more about the Google Dialogflow integration.
Watch the video.
As always, thanks for watching!
#Integrations#Roadmap/NewFeatures------------------------------
Ed Crabtree
Technical Writer/Video Lead
Genesys - Employees
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