Hi Scott! Regardless of Nuance's refusal, were you able to set up a group of Genesys users to share experience, expectations, shortfalls, achievements, etc? If you, I would very much like to participate.
Original Message:
Sent: 04-19-2023 17:33
From: Scott Baumann
Subject: Nuance Mix and Genesys Cloud
Unfortunately, Nuance will be unable to join a multi-customer webinar event.
"We have researched our customer engagement policies and unfortunately, Nuance will not be able to provide this customer webinar via the Genesys Cloud Community forum."
Seemed like a good idea, but there are likely sales and support territorial concerns.
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Scott Baumann
QBE Insurance
Original Message:
Sent: 04-13-2023 08:09
From: Steve Parsons
Subject: Nuance Mix and Genesys Cloud
Would love to join in as well!
SP
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Steve Parsons
BCD TRAVEL S.A.
Original Message:
Sent: 04-12-2023 19:20
From: Scott Baumann
Subject: Nuance Mix and Genesys Cloud
Update for everyone on this. I have been in contact with Nuance and we are working to arrange a session with anyone interested to attend with them presenting and answering questions. More news to come.
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Scott Baumann
QBE Insurance
Original Message:
Sent: 04-11-2023 12:29
From: Scott Baumann
Subject: Nuance Mix and Genesys Cloud
OK. We have enough people interested that there would be value here. Please send me your email addresses to "scott.baumann at us.qbe.com" and I'll put together a Teams meeting for us. Thinking maybe this Thursday afternoon.
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Scott Baumann
QBE Insurance
Original Message:
Sent: 04-07-2023 11:27
From: Bassel Nafaa
Subject: Nuance Mix and Genesys Cloud
Hi all.
we are interested also in Nuance MIX . I would like to join the group and discuss it with you.
Thanks
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Bassel Nafaa
Prospero Management Services, LLC.
Original Message:
Sent: 04-06-2023 15:14
From: Chris Sekelsky
Subject: Nuance Mix and Genesys Cloud
I have not talked to anyone. Happy to meet up.
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Chris S
Humana - Principal Genesys Cloud Engineer
Original Message:
Sent: 04-06-2023 09:04
From: Scott Baumann
Subject: Nuance Mix and Genesys Cloud
Hello all,
We are just starting to look at Nuance as well. Perhaps we should schedule a call with all of us and have a group think on this? Sounds like we all would benefit. We get enough interest we could even invite Nuance to the party.
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Scott Baumann
QBE Insurance
Original Message:
Sent: 04-05-2023 11:54
From: Suresh Uppara
Subject: Nuance Mix and Genesys Cloud
Hi @Chris Sekelsky ,
Did you guys get a chance to discuss on this ? We are doing similar research I can bring up my points if required. Thanks in advance ..!!
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Suresh Uppara
Johnson & Johnson
Original Message:
Sent: 02-28-2023 10:48
From: Chris Sekelsky
Subject: Nuance Mix and Genesys Cloud
Has anyone setup Nuance Mix with Genesys Cloud? We would like to use the Nuance Mix voices in Genesys Cloud Architect/IVR.
If so please reach out to me to discuss positives and negatives, what import formats you used and any issues you encountered, etc.
#ArchitectureandDesign
#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels
#Integrations
#Outbound
#Reporting/Analytics
#Routing(ACD/IVR)
#SIP/VolP
#Telephony
#Unsure/Other
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[Chris] [S]
[Humana] [Principal Genesys Cloud Engineer]
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