Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Odd Behavior Opening Extensions from Phone Management

    Posted 04-13-2022 11:47
    No replies, thread closed.
    Started seeing something very odd happening.

    In Admin>Phone Management, if i then click Extensions i end up here? Anyone else getting the same?

    #SystemAdministration

    ------------------------------
    Andrew Lewis
    Health Management Ltd
    ------------------------------


  • 2.  RE: Odd Behavior Opening Extensions from Phone Management

    Posted 04-13-2022 16:09
    No replies, thread closed.
    Yes I am seeing the same odd behavior. However, when I click Extensions from the main Admin page, I do get to the correct Extensions page.

    ------------------------------
    George Beikler
    EFG Companies
    ------------------------------

    Original Message


  • 3.  RE: Odd Behavior Opening Extensions from Phone Management

    Posted 04-13-2022 16:49
    No replies, thread closed.
    Same thing here....if I click extensions from the Admin menu it works, but if I do it from the phone menu I end up in the Quality Admin Dashboard

    ------------------------------
    Jason Lorden
    Independent Health Association, Inc.
    ------------------------------

    Original Message


  • 4.  RE: Odd Behavior Opening Extensions from Phone Management

    Posted 04-13-2022 16:53
    No replies, thread closed.
    I'm seeing the same results

    Have you logged a support case?

    ------------------------------
    Anton Vroon
    ------------------------------

    Original Message


  • 5.  RE: Odd Behavior Opening Extensions from Phone Management

    Posted 04-14-2022 03:35
    No replies, thread closed.
    As it is not just me. I have logged a support case. I'll update when i get a reply.

    ------------------------------
    Andrew Lewis
    Health Management Ltd
    ------------------------------

    Original Message


  • 6.  RE: Odd Behavior Opening Extensions from Phone Management

    Posted 04-18-2022 16:53
    No replies, thread closed.
    Just and FYI - It looks like this has been fixed in our Org so I assume it is fixed for everyone.

    ------------------------------
    Jason Lorden
    Independent Health Association, Inc.
    ------------------------------

    Original Message


  • 7.  RE: Odd Behavior Opening Extensions from Phone Management

    Posted 04-19-2022 03:24
    No replies, thread closed.
    Hi, i logged a call about this last week. you are correct it appears to be fixed and the phone management layout has changed. Nothing about these changes in the app release notes. It is a bit like the wild west, exciting and full of bugs.

    ------------------------------
    Andrew Lewis
    Health Management Ltd
    ------------------------------

    Original Message


Related Content